Senior Product Manager

Zoom

4d • $146,700 - $339,300 • Remote

About The Position

Responsible for outlining the product roadmap, setting feature priorities, and collaborating across teams to enhance user experience, boost customer value, and grow revenue. This role emphasizes data-informed decisions and contributes significantly to strategic goals. Ideal for someone with expertise in eCommerce practices, user growth, activation, experimentation, and monetization strategies aimed at maximizing value. About the Team We're the team dedicated to building and evolving our eCommerce experiences and platform for customers and partners. We're passionate about empowering solopreneurs and small businesses with the tools they need to build and grow their businesses, connecting them through exceptional online shopping experiences.

Requirements

• 12+ years of product management experience focused on eCommerce platforms, CRM integrations, and marketing automation tools.
• Applied knowledge of eCommerce best practices, user experience design, conversion optimization, and payment gateways.
• Understanding of SaaS business models, customer lifecycle management, and subscription-based revenue.
• Ability to use data to interpret results, identify trends, and make well-reasoned, data-informed decisions.
• Ability to work effectively with technical teams and explain technical trade-offs.
• Clear written and verbal communication skills across teams.
• Bachelor's degree in a related field (e.g., Business, Marketing, Computer Science).

Nice To Haves

• MBA or equivalent experience welcome.

Responsibilities

• Developing and executing the eCommerce growth strategy and roadmap; prioritizing features from market, customer, and data insights.
• Driving user acquisition and activation, focusing on conversion rates and trial-to-paid conversions.
• Identifying and implementing monetization opportunities to increase revenue per customer, including upsell and cross-sell, and optimizing pricing and packaging options.
• Maintaining dashboards for core metrics (conversion, AOV, churn, CLTV, cart abandonment) and identifying trends and opportunities.
• Leading the end-to-end product lifecycle; prioritizing by impact and collaborating with Engineering, Design, Marketing, and Sales on launches and iteration.
• Monitoring the market landscape and current best practices; designing, running, and evaluating A/B tests to optimize key flows; partnering on product content, promotions, and merchandising.

Benefits

• Award-winning workplace culture
• Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
• Support for work-life balance
• Opportunities to contribute to the community
• Opportunities to stretch skills and advance career in a collaborative, growth-focused environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior