Senior Product Manager, Web Experiences

Gusto, Inc.•San Francisco, CA

10h•Hybrid

About The Position

Gusto is seeking a seasoned Product Manager with a creative mindset to join their New Customer Experience product team. This role will manage the product experience and scalability for Gusto.com. The position will own the website roadmap, balancing improvements of the new customer experience on signed-out surfaces, and ensuring the website platform has long-term scalability and ecosystem health. The Growth & Commerce team is responsible for shared surfaces and platforms that power Gusto’s growth and primary revenue-generating experiences, including acquisition flows, cross-sell & pricing experiences, and the infrastructure powering pricing, invoicing, and revenue communications. This team has central responsibility for driving traffic to Gusto’s products and contributes significantly to Gusto’s overall revenue goals.

Requirements

5+ years of Product Management experience with a proven track record of shipping successful products
Experience with using AI and automation in developing product solutions
Understanding of small business challenges, with the ability to identify, frame, and articulate SMB pain points effectively
Proven ability to work effectively across cross-functional teams including engineering, design, marketing, and sales
Strong design partnership skills with the ability to collaborate with designers to push creative boundaries
Excellent analytical and problem-solving capabilities with a data-informed approach to decision-making

Responsibilities

Own Gusto.com signed out product experience, ensuring potential new customers can quickly get the information they need to understand the relevant product offering.
Uphold quality, performance, and accessibility standards across the ecosystem.
Increase marketing experiment and campaign success with Gusto GTM team.
Ensure health core web vitals across the Gusto.com stack.
Collaborate tightly with the Gusto GTM team and other growth teams.
Partner with Growth to translate experiments into reusable system patterns.
Partner with GTM to ship new campaigns for Gusto.com.
Create scalable page patterns that balance brand, usability, and performance.
Define and evolve the website’s foundational design system (templates, layouts, components).
Ensure visual and UX consistency across all web surfaces.
Uphold accessibility, quality, and performance standards across the ecosystem.
Identify and reduce design debt while enabling faster GTM execution.