Senior Product Manager - Virtual Agents and Capacity Intelligence

ServiceTitan•US NY Remote, NY

14d•$137,900 - $221,400•Remote

About The Position

We are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We embrace agile development and design thinking to rapidly ship solutions with real impact and high value. We measure our success based on our customers’ success and our ability to meaningfully improve their lives. As the Senior Product Manager, you will lead and coordinate a highly talented and fast-paced team that is responsible for successfully launching new products to market that improve product-market fit, capture market share, and increase addressable market size. You will own all aspects of the product development lifecycle. You will be accountable for setting and achieving KPIs that measure customer impact and business results. This is a high visibility, high stakes, position that aligns with a top company goal for ServiceTitan. Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data, and guide the team to move at high velocity and ship impactful solutions. This position will also be key in creating a comprehensive ecosystem of integrated solutions leveraging ServiceTitan’s platform capabilities and application programming interface (API). There are many opportunities for the application of machine learning (ML), artificial intelligence (AI), and internet of things (IoT) powered by climate data, utility data, and building automation system (BAS) data. You will leverage new and emerging technologies to deliver innovative solutions for our customers.

Requirements

5+ years of relevant work experience in product management, SaaS products strongly preferred
Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
Data-driven approach to measuring success and quantifying customer outcomes and business impacts
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others
Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms
Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality
Capacity to operate autonomously and bring clarity in uncertain environments
Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions
Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources
Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries
Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause
Bias toward action allowing you to move quickly while establishing the foundation for long term success
Resourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insights
4-year degree from a top university, related graduate degree preferred
A General Manager mindset; MBA desired

Nice To Haves

Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred

Responsibilities

Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents
Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results
Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market
Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation
Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting
Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction
Identify and take action on opportunities for continuous improvement
Communicate and mitigate risks in order to successfully achieve objectives
Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments
Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career
Comprehensive onboarding program
Leadership training for Titans at all levels
Other programs and events
Great work is rewarded through Bonusly, peer-nominated awards, and more
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools