Senior Product Manager, Technical
About The Position
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. The Cardholder Services program provides a global portfolio of travel, lifestyle, insurance, and assistance benefits, powered by Mastercard's Global Benefits Platform and strategic partner ecosystem. By enabling seamless benefit eligibility, management, and delivery, CHS helps issuers enhance cardholder value, drive engagement, and accelerate growth. Our agile product and engineering teams operate across the U.S. and India to deliver scalable, secure, and innovative solutions worldwide.
Requirements
- Passionate about understanding customer needs, product usage patterns, and operational characteristics to drive product improvements.
- Demonstrated ability to independently manage complex initiatives while collaborating effectively across teams.
- Experience delivering cloud-native products, platforms, APIs, or digital experiences at scale.
- Strong analytical and problem-solving skills with a data-driven approach to prioritization and decision-making.
- Ability to evaluate trade-offs across customer experience, business outcomes, technical complexity, and operational considerations.
- Experience working in Agile environments (Scrum, Kanban, SAFe, or similar methodologies).
- Effective communicator who can influence peers and stakeholders through clear, concise, and compelling communication.
- Skilled at translating business requirements into actionable product requirements and clearly documented acceptance criteria.
- Strong stakeholder management skills with the ability to build partnerships and drive consensus across cross-functional teams.
- Passion for continuous improvement and delivering measurable customer and business value.
- Bachelor's degree in software engineering, computer science, information technology, business, or a related discipline preferred, or equivalent practical experience.
Responsibilities
- Owns and drives product feature delivery from concept through launch, ensuring alignment with platform strategy and business objectives.
- Contributes to product vision, roadmap planning, and working-backwards artifacts for assigned initiatives.
- Partners with business and engineering teams to define requirements, prioritize enhancements, and deliver customer value.
- Identifies opportunities to enhance platform capabilities and recommends solutions based on customer needs, market trends, and platform strategy.
- Supports release planning by defining feature goals, managing priorities, and balancing business value with technical feasibility.
- Collaborates with internal stakeholders and customer-facing teams to collect, prioritize, and address customer feedback and feature-level issues.
- Defines and tracks key product and operational metrics to measure feature adoption, performance, and business outcomes.
- Facilitates cross-functional discussions to gather requirements, align stakeholders, and drive continuous product improvement.
- Reviews feature demonstrations and validates delivery against acceptance criteria and intended business outcomes.
- Supports product launches, monitors post-release health, and drives actions to improve adoption, customer experience, and operational performance.
- Builds strong relationships across Product, Engineering, Operations, and Business teams to influence outcomes and drive alignment.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
