Senior Product Manager - Seed

365 Retail Markets•Atlanta, GA

About The Position

365 Retail Markets is a global provider of unattended retail technology, offering smart self-service solutions since 2008. Their platform supports various retail spaces including food service, global retail, and hospitality with smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies are deployed in corporate offices, manufacturing facilities, educational campuses, and hotels worldwide. As a recognized fast-growing company, 365 Retail Markets focuses on growth, innovation, and integrated technology. The Seed platform serves as the operating system for unattended retail, powering vending, micromarket, and office coffee/delivery operations for a wide range of businesses. This Senior Product Manager role is within the Operator Experience (OE) team and will focus on two key areas: Seed Pro, the core vending module, and the Seed data products suite (Spotlight, Copilot, Analytics, and Intelligence). The role also involves people leadership, including mentoring other product managers and ensuring coherence across the broader OE portfolio.

Requirements

7+ years of product management experience in B2B SaaS.
At least 2+ years owning a core module or platform area end-to-end.
Experience in vending/unattended retail/OCS, or closely adjacent B2B operations platforms (fleet management, field service management, route logistics/dispatch, POS/retail operations software).
Experience with software coordinating distributed physical assets, routes, or field operations.
Track record of balancing deep ownership of one area with a broader platform view.
Experience mentoring or informally leading other PMs.
Comfort working with multi-segment customer bases (mid-size regional operators to enterprise accounts).
Strong written and verbal communication skills.
Ability to translate technical/platform tradeoffs for both engineering and non-technical stakeholders.
Comfort defining data- and AI-driven product features.
Personal fluency with AI productivity tools (e.g., using an LLM for research, drafting, or analysis).

Responsibilities

Own and drive the roadmap for Seed Pro, the core vending operations module used by all Seed customers.
Translate operator pain points (e.g., route efficiency, machine uptime, planogram and pricing management, cash and inventory accountability) into a prioritized backlog.
Partner with engineering, design, and support to deliver features that improve operator outcomes such as revenue per machine, waste reduction, and labor efficiency.
Act as a liaison to Sales, Marketing, and Professional Services teams for product knowledge support.
Own and drive the roadmap for the Seed data products suite: Spotlight, Copilot, Analytics, and Intelligence.
Champion the use of data and AI to provide operators with business insights and guidance.
Identify opportunities for AI/ML to transform operator data into actionable recommendations for all customer sizes.
Stay current on practical AI applications in operations/logistics software to inform the data products roadmap.
Coordinate closely with the Seed Pro roadmap to ensure data quality for the data products suite.
Coach 1-2 product managers on discovery, prioritization, and stakeholder management.
Help establish shared standards across the PM team for roadmap hygiene, dependency tracking, and release documentation.
Develop deep understanding of how unattended retail operators run their businesses and the functional roles within operator organizations.
Engage with operators of varying sizes and sophistication.
Actively use AI tools for personal productivity in product management tasks (research, spec writing, roadmap analysis) and model this for mentored PMs.
Contribute to the OE team's efforts to enhance organizational productivity through AI tooling.