Senior Product Manager, Scaled Abuse
About The Position
Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. At the heart of Discord's communities is Safety. The Safety team at Discord is responsible for ensuring users find belonging by minimizing exposure to abuse on the platform. We're looking for a Product Manager to lead our work on scaled abuse — fake accounts, account takeovers, scraping — and help keep Discord a safe and welcoming place. Reporting to our safety Group Product Manager, you'll create the vision, build the systems, and lead the cross-functional strategy that detects and prevents scaled abuse before it reaches our users. This is a high-ownership, high-impact role with significant room to shape strategy, drive investment, and define how we measure and win in this space.
Requirements
- Ability to thrive in ambiguous environments, excited about finding solutions to complex, adversarial problems and then executing on them.
- Passionate about Discord and about keeping users safe from abuse at scale.
- 5+ years of experience as a product manager building and shipping great software, including driving prioritization, trade-offs, and timelines. Some of that experience should include designing and shipping user-facing anti-abuse features.
- Strong product sense and pride in understanding Discord and our users.
- Strong analytical ability to quickly organize and leverage data to make informed product decisions with cross-functional stakeholders.
- Previous work in spam, abuse, fraud, account integrity, Trust & Safety, or a strong passion to learn the space.
- Sufficient technical domain expertise to drive alignment on technical requirements with Anti-Abuse, ML, and Security stakeholders.
Nice To Haves
- Familiarity with ML-based detection systems and adversarial attacker dynamics.
- BA/BS in Computer Science, Engineering, or relevant technical experience.
- Strong sense of delightful UI and UX design.
Responsibilities
- Own the product philosophy, vision, and multi-quarter roadmap for scaled abuse, spanning fake accounts, ATO, scraping, and recidivism detection — prioritizing proactive, foundational investments that compound across the platform.
- Define, own, and socialize the north-star metrics for the space and report progress against those goals to the relevant stakeholders.
- Translate threat research into forward-looking defensive product work, so our roadmap focus’s on the highest-leverage defensive investments rather than one-off firefights
- Drive cross-functional execution with growth, security, anti-abuse and product teams to minimize impact of abuse on our users. This work spans machine learning solutions, heuristics, and building delightful features in-app.
- Partner with product teams across Discord to embed abuse resistance into new surfaces before they ship.
Benefits
- equity
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
