Senior Product Manager, Salesforce

Flywire • Boston, MA

1d • $142,000 - $177,000 • Hybrid

About The Position

Flywire is seeking an experienced Product Manager, ideally with a background in FinTech, to define and execute the technical strategy for their Go To Market technology. This role involves prioritizing tasks and features, collaborating with engineering teams, and overseeing the product development lifecycle. The Product Manager will act as a liaison between technical and non-technical stakeholders, ensuring the platform's technical integrity and quality while aligning with business objectives and customer needs.

Requirements

• Bachelor’s degree in Information Systems, Finance, HR, or a related field.
• 5+ years in a Product leadership role - experience eliciting, analyzing, and documenting requirements, authoring user stories and acceptance criteria, building process flows, and creating other associated artifacts to inform software engineers and the development needs.
• Experience as a Product Manager supporting Go To Market teams leveraging tools such as Salesforce Platform and Marketo.
• Strong leadership and communication skills, with the ability to translate complex technical requirements into business-friendly language for various levels of the organization.
• Strong analytical, quantitative and problem-solving abilities; strong bias towards data-based decision making.
• Pro-active and self-motivated work style with proven ability to collaborate broadly with flexible positive attitude to deliver results within a cross-functional team.
• Experience in both Agile and Scrum processes from a Product owner perspective.
• Excellent interpersonal and communication skills. Demonstrates effective communication and ability to influence all levels of management and stakeholders. Strong written and verbal communication, interpersonal, and follow-up skills.
• Strong collaboration skills as this role partners with business leaders to develop and implement strategic plans in line with the vision.
• Sufficient technical depth and business acumen to identify risk of future issues.
• Effective communication with engineering teams to clarify requirements as well as with cross-functional teams to understand and work through their dependencies.
• Creative problem solver – ability to analyze complex data and user requests into simple design approved solutions.
• Detail-oriented and organized, with a strong ability to support multiple simultaneous initiatives in a fast-paced environment.
• Experience with Jira and Confluence.

Nice To Haves

• Experience with implementation that spans multiple countries
• Experience with FinTech
• Innovative mindset to surface and advocate for alternate approaches and solutions to business and technology challenges
• Experience at enabling capabilities through Agent Force or Einstein.

Responsibilities

• Shape the future of Go To Market systems by partnering with key stakeholders, product managers, and cross-functional engineering teams to design and build technical platforms.
• Own and drive platform vision, strategy, and roadmaps, working with senior business stakeholders, product management, technical architects, and engineers.
• Handle multiple projects, evaluating priority, ensuring accuracy and timeliness in delivery.
• Develop near, mid, and long-term holistic capabilities strategy with a strong focus on enabling revenue growth.
• Lead improvements in the Go To Market experience through the development of new and innovative solutions and product capabilities.
• Ensure the alignment of roadmaps to business goals, driving execution and evolving platform capabilities.
• Leverage metrics, stakeholder interviews, industry trends, and platform enhancements to identify opportunities.
• Lead cross-functional teams in shaping future platform decisions and strategies.
• Provide regular, impactful communication of priorities, progress, and impact to stakeholders and leadership, including the creation and communication of release notes.
• Define and evangelize the vision, translate the vision into roadmaps and detailed execution plans, and maintain roadmaps including iterations.
• Break down large-scale initiatives into user stories.
• Map processes, identify process improvements, and influence team and stakeholders.
• Translate business requirements by breaking down work and creating user stories for engineering and technical teams, including launch and ongoing KPIs to monitor platform health and business value realization.
• Manage schedules and tasks related to all aspects of product development, launch, and enhancements.
• Lead in the adoption and maturing of agile practices.
• Manage multiple tasks concurrently and work within tight deadlines to balance workload effectively.

Benefits

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior