Senior Technical Product Owner (Salesforce)
About The Position
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Requirements
- 4+ years of experience working with Salesforce, including strong experience in Sales Cloud and/or Service Cloud.
- 2+ years of experience as a Product Owner, Technical Business Analyst, or similar role in an Agile delivery environment.
- Strong understanding of Salesforce architecture, platform capabilities, data model, and declarative tools such as Flows and Process Builder.
- Proven experience writing user stories, defining acceptance criteria, and managing product backlogs in partnership with cross-functional teams.
- Familiarity with the Salesforce development lifecycle and deployment tools such as Change Sets, SFDX, and Git.
- Salesforce Administrator certification required.
- Excellent communication, stakeholder management, analytical thinking, and problem-solving skills.
- Must reside in the United States or have a valid U.S. address for residence.
Nice To Haves
- Additional Salesforce certifications such as Sales Cloud Consultant or Service Cloud Consultant are a plus.
- Experience with Salesforce integrations, including REST/SOAP APIs and middleware platforms, preferred.
- Familiarity with tools such as Jira, Confluence, and Agile delivery methodologies.
- Background in customer experience, sales operations, or support operations is preferred.
- Experience working in a B2B SaaS or enterprise environment is a plus.
Responsibilities
- Serve as the primary liaison between business stakeholders and the Salesforce development team, ensuring alignment between business goals and technical execution.
- Own and manage the Salesforce product backlog, prioritizing initiatives based on business value, strategic objectives, and delivery readiness.
- Translate business needs into well-defined user stories, functional requirements, and acceptance criteria.
- Partner with Salesforce developers, architects, and administrators to design and deliver scalable, efficient, and user-centered solutions.
- Drive the implementation of enhancements and new capabilities within Sales Cloud and, where applicable, Service Cloud.
- Support ongoing platform optimization by improving data integrity, system usability, performance, and end-user adoption.
- Lead Agile ceremonies including sprint planning, backlog refinement, stakeholder demos, and release readiness discussions.
- Monitor KPIs, user feedback, and operational outcomes to inform roadmap planning and continuous improvement efforts.
- Help ensure solutions are delivered in line with Salesforce best practices, governance standards, and business requirements.
- Collaborate across cross-functional teams to support successful deployment, change management, and business adoption.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
