Senior Product Manager (SaaS)

RealPage, Inc.•Richardson, TX

About The Position

The Senior Product Manager (SaaS) owns the strategy, roadmap, and endtoend lifecycle for one or more IT products and platforms that enable resilient, secure, and scalable operations across RealPage. You will be the voice of our internal users and external customers, translate business outcomes into product strategy, and partner with Engineering, Architecture, Security, Data, UX, and GTM to deliver highquality, multitenant SaaS capabilities. Success in this role is measured by adoption, reliability/SLO attainment, cost efficiency, and customer value—especially in areas such as observability/“trust” dashboards, incident response, feature flagging, and AIassisted operations.

Requirements

7–10+ years in product management with direct experience building and operating SaaS products (multitenant architecture, subscription metrics, SLAs/SLOs, release governance).
Strong grasp of cloud platforms (Azure/AWS/GCP), APIfirst design, observability, and security/compliance for SaaS.
Fluency with product discovery and delivery practices (roadmapping, backlog management, user research, experimentation).
Excellent communication and stakeholder leadership; ability to influence across engineering, operations, security, and GTM.
Datadriven decisionmaking; comfort with financial modeling (business cases, ROI, TCO) and product analytics.

Nice To Haves

Experience with featureflag/controlled rollout platforms (e.g., LaunchDarkly), trust/operations dashboards, and incident/ChangeOps tooling.
Background in AI/MLassisted operations or automation products; familiarity with cloudnative reliability patterns.
Prior work in enterprise IT operations, SRE, or platform product management.

Responsibilities

Define a clear product vision, business case, and 12month rolling roadmap for assigned SaaS products, tied to Intelligent IT Operations KPIs (availability, MTTR, change success rate, cost-to-serve).
Ship incremental capabilities on a predictable cadence; meet Definition of Ready/Definition of Done; and improve release quality and enablement.
Improve platform reliability and customer experience through datadriven prioritization of tech debt, defects, and operational maintenance.
Establish launch readiness and postlaunch measurement; achieve target adoption rates and NPS for internal stakeholders.
Reduce operational toil via automation and AI/MLdriven features where appropriate.
Develop and communicate product vision and strategy aligned to business goals and SaaS best practices; maintain an investment plan and outcomebased OKRs.
Conduct market and user research (internal/external), competitive analysis, and pricing/packaging input for platform/services.
Build and socialize business cases; define success metrics and guardrails (e.g., SLOs, cost targets, security/compliance requirements).
Own the backlog across epics/features/user stories; drive prioritization that balances customer value, tech debt, PME (product maintenance engineering), and committed customer deliverables.
Partner with Engineering/Architecture on design and integrations; ensure crossteam dependency management and PI/sprint commitments.
Uphold quality, UX, change management and release governance; lead readiness checklists and documentation.
Lead launch readiness, enablement content, and communications; coordinate with Product Marketing, Customer Success, Implementation, and Support.
Deliver release notes, training, and stakeholder demos; ensure field/customer preparedness.
Monitor product performance (adoption, reliability, usage, cost), capture feedback, and iterate; manage lifecycle, sunsetting, and migrations.
Partner with SRE/NOC/Incident Response to improve operational excellence; drive rootcause remediation and proactive reliability investments.