Senior Product Manager, Revenue Cycle
About The Position
OrthoFi is seeking a Senior Product Manager to lead the eligibility automation and financial accuracy within their Insurance Revenue Cycle Management domain. This critical role involves shaping and driving the strategy for patient benefit verification, automating manual workflows, and developing data feedback loops to enhance insurance products. The position is ideal for someone who thrives on complex operational challenges, is comfortable with healthcare data, and is driven to build scalable automation systems, potentially powered by AI, to replace manual processes. The Senior Product Manager will own the product strategy and execution for eligibility and financial accuracy, working closely with the Sr. Director of Product, Insurance, to transform insurance workflows with an AI-first approach. This role encompasses strategy, discovery, delivery, and go-to-market coordination, with a focus on owning the outcomes.
Requirements
- 6+ years of product management experience with demonstrated ownership of a complex, data-intensive domain, with a track record of moving business outcomes and defining success in results rather than features delivered
- Direct experience in healthcare RCM, dental or orthodontic software, or a similarly regulated, data-rich environment where product decisions carry direct financial and operational consequences is a strong advantage. Candidates with deep product craft and relevant adjacent experience such as healthtech, fintech, insurance technology, or similarly complex B2B SaaS are encouraged to apply
- Comfort working with structured, complex data as both an analytical input and a product design constraint. Experience in healthcare data environments such as payer files, eligibility data, claims, or similar is a plus
- An understanding of when probabilistic approaches create leverage over deterministic logic, and experience or a clear framework for writing requirements for features that depend on models rather than rules is a plus
- You drive problems from discovery through delivery, go-to-market, and outcome measurement. You stay engaged through engineering delivery, coordinate with operations on rollout, and define success in business terms
- Able to earn trust with Operations SMEs, work closely with Engineering, and represent your domain independently with senior stakeholders without needing a manager in the room
- Able to translate complex payer and insurance concepts for non-technical audiences and translate business problems into precise product requirements for Engineering
- Must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.
Nice To Haves
- AI fluency
Responsibilities
- Drive strategy and roadmap: Own the product strategy and roadmap for insurance eligibility and benefit accuracy, with clear outcome targets tied to accuracy rates, automation coverage, and revenue realization
- Lead product discovery and delivery: Conduct quantitative and qualitative research, payer analysis, and stakeholder interviews to identify opportunities and validate assumptions with a particular focus on where intelligent automation creates the most leverage across the eligibility workflow, from scoping through delivery
- Champion AI-first transformation: Work with data and analytics teams to model payer behavior, evaluate benefit accuracy trends, and drive the AI-powered approaches that make OrthoFi's insurance products smarter and more accurate over time
- Partner cross-functionally: Work closely with RCM Operations, Engineering, Customer Success, Sales, and Marketing to understand where processes break down, align on priorities, and ensure product decisions reflect the full picture of how practices experience the revenue cycle
- Drive go-to-market execution: Partner with Marketing, Customer Success, and Operations to ensure new capabilities land well, with clear positioning, adoption plans, and support readiness
- Collaborate across the product organization: Partner with PMs across the Insurance domain and adjacent areas including Practice Growth and Payments to ensure decisions made in one domain account for their downstream and upstream effects on others
- Manage and triage production support: Stay close to production issues in your domain, triage effectively, and use support patterns as a signal for where the product needs to improve systematically
- Define and track outcomes: Set KPIs and OKRs with enough rigor to articulate what is working, what is not, and what you would do differently
- Stay current: Continuously develop your knowledge of RCM, payer trends, and AI advancements to identify opportunities before they become obvious
Benefits
- Full medical, dental, and vision plans
- Flexible PTO
- Employer HSA contribution
- 9 Company Paid holidays
- 401(k) match, 3% after 90 days of employment
- Supportive culture with one-of-a-kind growth opportunities
- Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
- Company and team outings
- Peer-to-peer recognition program
- Vendor discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
