Senior Product Manager, Relay Product and Tech - Relay Central
About The Position
Amazon Relay is seeking a Senior Product Manager to reimagine and drive the product strategy for how we offer carrier (trucking company) support. In this role, you will own the vision, roadmap, and go-to-market strategy for developing and enhancing the capabilities that ensure all carriers are able to keep their company’s operations with Amazon Relay running smoothly. The importance of this role and product can’t be understated – ineffective and inefficient support leads directly to late packages to customer’s doorsteps. Said another way, keeping the customer promise depends on nailing support. This is a high-visibility, high-impact role that requires a combination of product strategy and the ability to influence across engineering, operations, and legal stakeholders. The ideal candidate is a seasoned product leader who thrives in ambiguous, high-stakes environments and has a track record of building products at scale.
Requirements
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Nice To Haves
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Responsibilities
- Define and own the multi-year product vision and roadmap for Carrier Support Center.
- Identify and prioritize the highest-impact product investments to improve the current experience.
- Develop and maintain a deep understanding of the customer and their evolving needs.
- Define and report on metrics to measure support effectiveness – identifying areas for further improvement
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
