Digital Content Lead, Relay Product Insights

Amazon • Atlanta, GA

2d • $16 - $28 • Onsite

About The Position

Amazon - Middle Mile is seeking a Digital Content Lead to assist with creating engaging content to drive digital adoption of Amazon Relay products. You will be exposed to numerous applications through which Amazon is able to operationally conduct thousands of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon. Amazon is looking for a Digital Content Lead that has a background in digital content creation and creative problem resolution skills. In this role the Digital Content Lead will continuously work with stakeholders to build trust-based relationships in order to launch end-user facing content to help guide and understand user sentiment to make better tech products while creating long-term, systemic solutions for a world-class customer experience. In this role, the Digital Content Lead will be responsible for a wide range of duties related to on-portal content creation.

Requirements

• Bachelor's degree with exposure to HTML/CSS, Pendo.io, basic data analytics.
• Attention to detail, good communication skills, and a professional demeanor.
• Proficient or have experience with graphics editing software and Excel.
• Bachelor's degree or equivalent
• Knowledge of and proficiency in Excel and SQL
• 2+ years of digital marketing experience
• Experience with content production processes

Nice To Haves

• Experience in data mining, data management, reporting, and SQL queries
• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
• Experience in transportation operations and industry knowledge
• Experience with Marketo, or similar email platforms
• Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver

Responsibilities

• Quickly understand content requirements, understanding of user facing software, editing tools and operation workflow tools.
• Continuously adapt and learn new features within the editing tools of Pendo.io to quickly edit and deploy content.
• Be aware of operations metrics like productivity, quality and service level agreement (SLA). The content lead will be measured on compliance to these metrics, SLA requirements, QA guidelines, team and personal goals.
• Come up with improvement ideas to their team and improve the publishing/QA process.
• Contact stakeholders globally to provide status reports, success metrics, communicate relevant information and escalate when needed.
• Perform regular checks on deployed content to qualify the user experience.
• Report results and communicate them to others within the team.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level