Senior Product Manager, Protection Plan & Post-Sale Support Experience
About The Position
Transform the Dealer Experience as our Next Senior Product Manager for Post-Sale and Protection Plans! Are you ready to revolutionize how global dealers interact with cutting-edge technology solutions? Trimble is looking for a transformative Senior Product Manager to lead the modernization of our protection plan buying journey and post-sale support systems, directly impacting our global network. This high-impact role gives you the opportunity to leverage AI and state-of-the-art platforms to turn complex backend workflows into a seamless, intuitive experience for our partners. What Makes This Role Great In this role, you will be the strategic architect behind modernizing Trimble's dealer portal and post-sale ecosystem, directly influencing digital transformation across our global Field Systems division. You will have a unique seat at the table to design end-to-end dealer journeys, integrate AI into support workflows, and shape the long-term lifecycle strategy for essential B2B software and hardware solutions.
Requirements
- 5+ years of technical product management experience successfully launching impactful B2B software products or platforms.
- A deep understanding of hardware or software warranties, protection plans, or subscription-based service models.
- Strong expertise in business systems and a proven ability to translate complex requirements into technical specifications.
- A collaborative influencer skilled at aligning cross-functional global teams and senior leadership without formal authority.
- Solid experience driving results within an Agile or SAFe development environment.
Nice To Haves
- Background working with warranty management, device registration portals, or complex channel sales and dealer networks.
- Experience managing product delivery with geographically distributed engineering teams.
- Master of Business Administration (MBA) degree.
Responsibilities
- Spearhead the end-to-end strategy and modernization of the global dealer portal to optimize protection plan procurement, device registration, and renewals.
- Champion the integration of advanced AI technologies across post-sale support and service process flows to ensure a scalable, future-ready ecosystem.
- Partner with UX designers to validate intuitive dealer buying journeys while bridging collaboration between engineering, business systems, and Global Services.
- Formulate and execute a prioritized product roadmap that aligns with global channel strategies to unlock new upsell and cross-sell revenue opportunities.
- Align complex parallel initiatives across global engineering teams and corporate stakeholders within an efficient Agile development framework.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
