Senior Product Manager - Product Ops Lead
About The Position
Our growing team is looking for a Senior Product Manager – Product Ops Lead! We’re looking for a highly experienced Product Operations Lead with excellent ability to coach leaders and teams with respect to product-oriented operating models. The mission will be to empower cross-functional squads and mentor Product Owners through coaching, shadowing, and sharing industry leader’s best practices (such as data-driven decision-making, customer focus, iterative development, continuous improvement, frictionless experiences, etc.) while driving our transformation, in close collaboration with coaches and various stakeholders, towards a scalable, product-centric culture across all business units.
Requirements
- 5+ years in Product Management, including 2+ in Product Operations or product-transformation roles.
- Experience in large enterprises; influence across IT squads and stakeholder groups.
- Proven coaching ability; elevates team practices without formal authority.
- Strong facilitation and communication; crafts compelling narratives and presentations.
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
- Must be eligible to work in Canada.
Responsibilities
- Shadow POs and provide practical guidance and real-time feedback.
- Coach them on core product skills: discovery, hypothesis-driven prioritization, stakeholder engagement, storytelling, outcome definition.
- Act as a trusted partner and sounding board for Product Owners navigating those changes.
- Develop a training curriculum for product owner.
- Contribute to community of practice and implement a PO shadowing program across IFC.
- Define and reinforce product operating model practices from continuous discovery to delivery and impact review.
- Clarify roles, responsibilities, and accountabilities across the product lifecycle.
- Collaborate with Engineering, Design, and Data to create outcome-focused discovery and delivery models.
- Establish prioritization frameworks (e.g., RICE, WSJF), portfolio visibility, and high-level readiness standards for feature quality (with Engineering/QA).
- Introduce lightweight templates and ceremonies (roadmaps, PRDs, product review and more) tailored to team maturity.
- Support BU manager for recruitment, team maturity assessment and work closely with the coach for the overall change management strategy.
- Guide teams on Product board, Jira Product Discovery, Confluence/Whiteboard for documentation, and Jira for execution tracking.
- Promote analytics, experimentation, and portfolio tools; operationalize squad dashboards (KPIs, cycle time, quality signals).
- Use insights to drive continuous improvement and remove friction.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
- Defined benefit pension plan offering the opportunity to receive guaranteed income for life.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
