Senior Product Manager, Post Order Experience (Remote)
About The Position
The Product Management team is looking for an experienced Senior Product Manager to focus on the post-order customer experience. In this position, you will own the product strategy and execution for post order, using data and research to develop hypotheses to improve the customer experience and increase retention and self-service. You’ll identify ways to encourage customer behavior that drives stickiness and creates benefits to the marketplace ecosystem, such as reviews, favorites, reward points redemption and reordering. You’ll also build intuitive ways for customers to confidently manage their orders without needing assistance from our customer care team. You will set and own the KPIs, iteratively experimenting to improve the outcomes in your area.
Requirements
- 5+ years of product management experience focused on consumer-facing e-commerce products.
- Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
- Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
- Fluent with AI tools such as Claude design to prototype solutions and improve your speed of execution
- Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
Nice To Haves
- Marketplace experience is a plus, as is post-order experience.
Responsibilities
- Drive the vision and develop a roadmap for the post order experience, including order management and visibility, reviews, and rewards.
- Tell a compelling story using research and data to evangelize the roadmap and vision.
- Build deep empathy for ezCater users and become their biggest champion.
- Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service to define, prioritize, and build new functionalities and improved user experiences.
- Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
- Create and monitor the ongoing metrics that measure and define success.
- Travel to Boston quarterly for planning and business reviews
- Have fun building impactful software with awesome people.
Benefits
- Market competitive salary
- stock options
- 12 paid holidays
- flexible PTO
- 401K with ezCater match
- health/dental/FSA
- long-term disability insurance
- mental health and family planning resources
- remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- a tremendous amount of responsibility and autonomy
- employee meal program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
