Senior Product Manager, PLG

Clio

8d • CA$137,500 - CA$186,100 • Hybrid

About The Position

Clio is seeking a Senior Product Manager, PLG to join their Product Led Growth team. This role is open to remote applicants across the U.S. and Canada, with the exception of Quebec. Clio is a remote-first team with hub offices in Burnaby, Calgary, and Toronto. If you are local to one of those hubs, you will be expected in the office a minimum of two days per week on their Anchor Days. The PLG team runs two live growth motions: helping existing customers discover and adopt more of Clio through Clio Explorer and the unified nav, and bringing net-new prospects into Clio through a self-serve Freemium tier of Clio Work. This role owns the shared foundation that powers both motions, including account and license infrastructure, usage caps and trial systems, PQL signal routing, and the CBS platform. The goal is to build the PLG platform that enables other Product Managers to move fast and experiment freely.

Requirements

• Think in systems, not features.
• Owned a platform or infrastructure layer before, not just a customer-facing feature.
• Instinctively ask 'what capability, once built, lets five other teams move faster' rather than 'what should we ship this quarter.'
• Instrument before you optimize.
• Defined metrics from scratch across more than one team's motion, and made them consistent.
• Comfortable with cohort analysis and funnel metrics.
• Basic SQL proficiency.
• Can work across teams without owning their roadmaps.
• Give a specific example of shipping a cross-team outcome without direct control over the teams involved.
• Built for internal teams before, not just external customers.
• Understand that a fix to a manual back-office process is often worth more than a customer-facing feature.
• Ship things: Consistent track record of shipping end-to-end in B2B SaaS: spec, build, launch, measure, iterate.
• Do not wait for perfect data or a fully settled number.
• Comfortable setting a threshold before evidence exists and revising it once it does.
• 6+ years of product management experience in B2B SaaS, with meaningful time in a platform, growth infrastructure, or systems-level role.
• Hands-on experience defining shared metrics across more than one team or product line, and instrumentation to track them consistently.
• Demonstrated ability to work across multiple product teams without direct authority over their roadmaps.
• Strong written communication: a clear platform strategy doc and a concise cross-team update, without a lot of back-and-forth.

Nice To Haves

• Experience building or owning platform/infrastructure capabilities that other product teams build on top of, alongside more customer-facing PLG work.
• Experience in legal tech, vertical SaaS, or another professional-services context.
• Experience running two or more growth motions (e.g., cross-sell and net-new acquisition) on shared underlying infrastructure.
• Familiarity with usage-based billing systems, account merge/reconciliation logic, or PQL/signal routing into a CRM.
• Familiarity with tools like Segment, Amplitude, or Pendo.

Responsibilities

• Own the account and license model, trial and freemium infrastructure, and usage-cap tuning systems that power both PLG motions.
• Partner with CBS on the billing and account architecture, license mobility, request-access flows, account merge and reconciliation.
• Build a single, consistent measurement layer (activation rate, cap-hit rate, conversion rate, cost-to-serve) so Monetization and Onboarding/Activation are working from the same numbers, defined the same way, regardless of which motion generated them.
• Build the trial-unlock surfaces, contextual upsell infrastructure, and PQL/signal-routing systems that the Monetization PM and Onboarding & Activation PM build their initiatives on top of.
• Turn Clio's own usage data into platform priorities.
• Build the visibility that lets Product, Data Science, and RevOps see cap-hit, first-value, and conversion data in one place, across both motions.
• Partner with CBS on everything that touches billing, licensing, or the account-state model.
• Work with RevOps and Sales on how product-qualified signal actually routes to a BDR or AE, and close the gaps where that handoff is manual or undefined.
• Translate ambiguous, multi-team priorities into a platform roadmap other PMs can plan against with confidence.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed