Senior Product Manager, Payments

BigCommerce•Austin, TX

19h•Hybrid

About The Position

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry. We are seeking a Senior Product Manager, Payments to drive major product outcomes across the Payments & Financial Services portfolio at Commerce. This is an individual contributor role responsible for helping to set strategy and leading execution within our critical Core Payments and Financial Services portfolio. You will operate as a product “force multiplier,” aligning colleagues across Product, Engineering, Design, Sales, Solutions Engineering, and Partnerships to solve complex problems, define the domain direction of Payments, and deliver measurable customer and business impact. This role reports into the SVP of Payments.

Requirements

5–8+ years of product management experience, including ownership of complex platform or enterprise product areas, prior experience in payments and/or financial services is required
Proven ability to lead cross-team initiatives that require alignment across Product, Engineering, Design, and GTM
Exhibits intellectual curiosity to explore cutting edge innovations within payments and financial services
An established track record of shipping products that drive measurable outcomes (e.g. conversion, retention, expansion, revenue, efficiency)
Exceptional written and verbal communication skills; able to drive clarity with both commercial and technical teams
Proficient at using AI tools in your professional role, including Claude and ChatGPT
Comfortable working across time zones: this role will regularly work with key stakeholders and colleagues in Europe, the USA and Australia
Strong analytical skills and comfort using data to prioritize and measure impact
Demonstrated ability to operate effectively amid ambiguity and changing conditions
Technical background or strong technical fluency (APIs, data models)
Experience establishing product operating practices
Able to travel occasionally (1-4x a year) as business needs require

Responsibilities

Own strategy & outcomes across Payments and Financial Services, ensuring that Commerce’s Core Payments offering evolves in-line with the rapid evolution and innovation within the sector
Act as an internal subject matter expert for Commerce’s Core Payments capabilities, with technical fluency
Lead ambiguous, cross-team initiatives across time zones where alignment is hard and tradeoffs are real
Work collaboratively with colleagues in Engineering and Product to deliver impactful projects which enhance merchant experience, on-time and with a sense of urgency
Define platform-level capabilities that support a variety of merchant payment use cases from SMB to large Enterprise, both B2B and B2C
Drive strategy, roadmap, and measurable outcomes within the Core Payments domain
Translate the payments vision into an actionable portfolio plan with clear sequencing, dependencies, and success metrics
Develop strong point-of-view on market needs within Core Payments and where Commerce should develop in-house vs utilize partners
Build a deep and structured understanding of merchant payment and financial services requirements through research, merchant discussions and data
Maintain an informed view of the latest developments in payments and adjacent financial services solution categories (for example: POS, subscriptions, orchestration, working capital, crypto/stablecoins, issuing)
Represent customer needs and trade-offs succinctly to stakeholders in the form of business cases; ensure roadmap decisions are grounded in evidence
Define the end-to-end customer experience across user interfaces, developer interfaces and agentic interfaces
Work on cross-functional programs from discovery through launch and iteration, coordinating across multiple product and engineering teams
Help define product requirements, success metrics, and go/no-go criteria that drive quality, performance, and scalability
Demonstrate clear decision-making through structured tradeoffs (customer impact, platform complexity, time-to-value, and commercial upside)
Own KPI outcomes for your areas (e.g. conversion, adoption, retention impact, revenue)
Partner with Sales, Customer Success, Product Marketing and Solutions Engineering to ensure new capabilities meet merchant needs and are clearly differentiated