Senior Product Manager - Payments

Hertz•United States,

12h

About The Position

The Payments Product team is responsible for creating frictionless, secure payment experiences while optimizing operational performance and managing risk. As Product Manager, you will own the strategy and execution of critical payment operations capabilities, including transaction processing, dispute management, and financial operations. You will deliver innovative solutions that improve efficiency, reduce losses, enhance customer experiences, and drive business impact through close collaboration with cross-functional stakeholders.

Requirements

Bachelor's degree required
5+ years of end-to-end product management experience, including product vision, strategy, development, prioritization, testing, launch, performance measurement, and continuous improvement
Proven ability to collaborate with and influence internal and external stakeholders across functions, teams, and locations
Strong problem-solving, critical thinking, and decision-making skills, with the ability to balance strategic priorities and drive results
Demonstrated ability to lead process improvements and organizational change in fast-paced, evolving, and ambiguous environments
Excellent verbal and written communication, organizational, time management, and prioritization skills
Self-motivated and adaptable, with a positive attitude, goal-oriented mindset, and ability to work independently with minimal supervision while maintaining focus on the bigger picture

Nice To Haves

MBA or advanced degree in Business, Engineering, or a related field preferred

Responsibilities

Define and execute the product vision, strategy, and roadmap for payment operations, transaction management, and chargeback capabilities
Identify and deliver opportunities to improve transaction success rates, streamline dispute resolution, reduce operational inefficiencies, and enhance customer experiences
Own product initiatives from concept through delivery, partnering closely with engineering and cross-functional stakeholders to prioritize requirements and execute against the roadmap
Collaborate with finance, accounting, operations, customer support, legal, compliance, analytics, and engineering teams to deliver solutions that drive measurable business value
Establish, monitor, and leverage performance metrics, reporting, and analytics to improve transaction processing, dispute outcomes, operational efficiency, customer satisfaction, and financial performance
Use customer insights, operational data, market research, and industry trends to inform product strategy and identify new opportunities
Evaluate emerging technologies and third-party solutions, build business cases, and drive executive alignment and organizational adoption of new capabilities
Make data-driven product decisions that balance customer needs, operational requirements, risk considerations, and business objectives