Senior Product Manager - Payments
About The Position
Clio is seeking a Senior Product Manager to join its FinTech Team, focusing on payments. FinTech is a key area of investment and growth for the company. This role will shape the trajectory of the payments product, leveraging honed product management skills and experience in the Fintech space. The position can be performed remotely across Canada or the US, with some exceptions. Clio's mission is to 'transform the legal experience for all,' appealing to mission-driven product managers. The company has a rare market opportunity, a strong business model, Silicon Valley investors and advisors, and a world-class global product management team. Clio is experiencing rapid growth, offering significant opportunities for Product Managers. The company has cultivated an excellent product management culture with empowered and influential PMs. The team comprises seasoned professionals from diverse product backgrounds. Clio invests heavily in developing Product Managers, growing leaders, and contributing to broader Product communities. The culture is described as 'human and high performing,' providing a challenging, supportive environment where employees can be their whole selves.
Requirements
- A fintech background (payments, billing, and accounting preferred) with solid financial literacy skills.
- Experience autonomously developing a strategic roadmap with measurable business impact.
- Significant successes and failures under your belt, with learnings to bring to Clio.
- Ability to work in a highly collaborative team without ego.
- Ability to foster strong relationships with stakeholders at all levels within the organization.
- Experience using data to inform decisions without succumbing to analysis paralysis.
- Ability to thrive and deliver while surrounded by chaos and ambiguity.
- Genuine ability to put yourself in our customers’ shoes and operate from a place of empathy.
- Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
- A track record of breaking down objectives into initiatives and delivering to customers at scale.
Nice To Haves
- Proven experience participating in building and scaling a payments business.
- Demonstrable experience self-serving answers, insights and data from a variety of data analytics tools.
Responsibilities
- Drive successful outputs and outcomes in the product area in conjunction with Developer and Designer counterparts.
- Develop a strategic roadmap in conjunction with peers, based on overarching strategy from the Senior Director of Product, to move the business forward.
- Evangelize the strategic roadmap throughout the company.
- Drive customer and market research.
- Identify opportunities.
- Develop unbiased business cases.
- Determine priorities to help Clio best deliver on its mission and against annual OKRs.
- Build conviction in chosen initiatives and be willing to pivot when priorities change or new information arises.
- Be the expert on the user through constant communication with customers (existing, churned, and prospect).
- Maintain a deep understanding of the markets in which Clio operates.
- Complement customer understanding with deep quantitative data.
- Coach and mentor other Product Managers in their craft.
- Contribute to the continuous up-leveling of the product function as a whole, in conjunction with product leadership.
- Participate in building and scaling a payments business.
- Self-serve answers, insights, and data from a variety of data analytics tools.
Benefits
- Top-tier health benefits
- Dental insurance
- Vision insurance
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching
- RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
