Senior Product Manager, Member Experience

Progyny, Inc. • New York, NY

4d • $145,000 - $165,000 • Hybrid

About The Position

The Senior Product Manager, Member Experience will help shape and execute key initiatives that enhance both Progyny’s digital and high-touch member experience, driving higher engagement, satisfaction and utilization across our products. This role focuses on optimizing member touchpoints across the full journey for Progyny’s millions of members. You will collaborate closely with Product leads across our family building and women’s health solutions and partner cross-functionally with Member Services, Member Growth Marketing, and Data & Analytics to ensure Progyny’s digital ecosystem delivers an exceptional experience that supports improved member outcomes and business results.

Requirements

• 5-7 years of experience working as a product manager in healthcare for consumer or B2B2C digital experiences (web and mobile)
• Ability to balance stakeholder needs with business goals and prioritize effectively across competing demands
• Experience using both quantitative and qualitative insights to inform product decisions
• Familiarity with contact centers and contact center performance metrics
• Experience managing backlogs and breaking down strategic goals into actionable, high-impact deliverables.
• Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems
• Comfortable working in a fast-paced, agile environment with attention to detail and ability to manage multiple priorities.
• Experience with product, design and project management tools such as Jira, Miro, Figma, Lucid, and Product Board
• Experience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etc.
• Bachelor's degree in a related field (e.g. Engineering, Computer Science, Business, or Analytics) or relevant experience.
• Curious, adaptable, and user-obsessed, with a genuine passion for improving experiences that empower members on their health journey.
• Candidates must be based in the United States.
• Progyny is unable to provide visa sponsorship for this position.
• Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Responsibilities

• Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines.
• Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile.
• Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience.
• Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset.
• Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights.
• Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions.
• Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication.

Benefits

• Paid family and parental leave
• Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
• Family and pet care fund
• Parents’ Employee Affiliation Group
• Menopause and midlife care
• Health, dental, vision and life insurance options for employees and family
• Free in-person, virtual and text-based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally
• Mentorship program
• Company social events to include annual volunteer day and donation matching
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior