About The Position
TELUS Business Solutions Managed Services is seeking a collaborative, structured, and relationship-driven Senior Product Manager to lead the onboarding and integration of strategic partner products onto our B2B Managed Services platform. In this role, you will help shape the end-to-end value chain by defining how external partner solutions are ingested, delivered, supported, and monetized alongside core TELUS services. You will work across internal teams and external partner organizations to simplify complex integrations, strengthen operational alignment, and create a consistent customer and service experience. This role is well suited to a business-technical leader with strong product integration, process design, and partner management experience who can turn complex, multi-party workflows into predictable, scalable enterprise solutions.
Requirements
- 7+ years of experience in Telecommunications or Information Technology, with a focus on B2B Product Management, Business/Systems Analysis, or Partner Integration
- Proven experience onboarding third-party products, SaaS solutions, or vendor catalogs into a complex enterprise environment
- Strong background in designing and documenting end-to-end workflows such as Order-to-Activation and Trouble-to-Resolve
- Experience working with Technical Product Managers, Business Analysts, and Software Engineers on APIs, data models, and system interfaces
- Solid understanding of managed technology services, including onboarding, deployment, recurring subscription, and support models
- Familiarity with ITIL, eTOM, TM Forum models, and multi-provider service integration concepts such as SIAM
Nice To Haves
- Strong partner and relationship management skills
- Excellent business analysis and process-mapping capability, including BPMN and structured requirements documentation
- Ability to influence across teams without direct authority
- Strong written and verbal communication skills, with the ability to simplify technical concepts for business audiences
- Analytical problem-solving skills with a focus on identifying friction points and scalable solutions
- Proficiency with Agile tools such as Jira and Confluence, and process-mapping tools such as Visio or Lucidchart
Responsibilities
- Lead end-to-end onboarding for strategic third-party and partner solutions into the B2B Managed Services portfolio
- Define business and operational requirements for multi-party value chains across order, delivery, billing, and support
- Design operating handoffs, API/data exchanges, and service boundaries across internal and external value chains
- Work with internal and external Technical Product Managers to translate business needs into platform, API, and technical requirements
- Partner with Business Analysts to document process maps, system integrations, and operational user stories for both automated and assisted service flows
- Establish and ensure a consistent customer experience to guarantee external partner offerings meet internal delivery and support benchmarks across all onboarded partner offerings
- Define billing and monetization requirements, including subscription management, revenue share, billing mediation, and partner settlement flows
- Lead the development of SLAs, OLAs, and support models with external partner operations teams
- Co-develop operational blueprints and RACI models for provisioning, incident management, and change management
- Collaborate with Product and Customer Marketing teams to ensure partner catalogs are aligned with strategic industry solutions and that sales channels are fully enabled for GTM success
- Monitor post-launch performance, identify integration or operational gaps, and drive continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
