Senior Product Manager, Mail Admin & Buyer Experience

Superhuman•New York, NY

8d•$186,000 - $258,000•Remote

About The Position

Superhuman is seeking a Senior Product Manager for their Mail team, offering a remote-flexible working model. This role focuses on the enterprise email buying and adoption process, specifically for Superhuman Mail. The Product Manager will own the Mail's admin and usage-visibility surfaces, as well as the onboarding experience to ensure successful team adoption. This is a buyer-facing role that involves direct interaction with economic buyers, IT admins, and internal champions, requiring close collaboration with Sales and Customer Success teams. The goal is to understand and address enterprise needs, focusing on what drives purchasing decisions and facilitates rollout, while leveraging the existing platform's identity and admin foundation.

Requirements

4+ years in product management, including experience with admin, account management, onboarding, or usage-analytics products in a B2B SaaS environment.
Worked directly with enterprise buyers and admins, and can point to deals or deployments their product work unblocked.
Understand the enterprise IT landscape — SSO, SCIM, RBAC, audit logging, provisioning — well enough to design for it and to partner credibly with security and compliance teams.
Experience with both self-serve and enterprise motions, and understand how a product-led funnel behaves inside a large organization.
Designed for multiple distinct user types at once: IT admins, end users, and the finance or procurement stakeholders who sign.
A track record of building simple experiences on top of genuinely complex systems.
Deeply understand IT admins and economic buyers — their workflows, their constraints, and what it takes to earn their trust. Advocate for these often-overlooked users relentlessly.
Can tell a real pattern from a loud escalation. Partner closely with Sales and CS, set expectations honestly, and hold your roadmap without damaging the relationship.
Design for scale and consistency across products while preserving the flexibility each product needs. Anticipate edge cases and build systems that hold up under real enterprise complexity.
Embed AI into daily workflows, rituals, and decision-making. Model fluency, curiosity, and visible use of AI to raise the bar for speed, quality, and customer impact.
Act as if 100% responsible for your own outcomes as well as the outcomes of the company. Do this without stepping on toes.
Work tirelessly in pursuit of your results; quickly take the initiative and own it when results are off; course-correct and get scrappy if necessary.
Redesign experiences to create AI-native magic — delighting customers through faster, smarter, and more effective workflows that deliver measurable outcomes.
Put the company ahead of yourself. Most discussions are about results and how to amplify success.
Demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Responsibilities

Own the product roadmap for Mail’s admin and team-management experience, including usage visibility, activity and adoption reporting, and the audit and access visibility enterprise IT expects.
Own the enterprise onboarding and migration experience — making it effortless for a new team to bring their organization into Mail.
Give champions the tools to make the case internally: clear evidence of who is using Mail, how, and what it’s worth to their organization.
Define and improve the enterprise buyer journey end to end — evaluation, pilot, deployment, expansion, and renewal.
Build a shared, prioritized view of enterprise needs with Sales and CS, distinguishing durable patterns from individual requests, and communicate tradeoffs with clarity and conviction.
Partner with our platform, security, and compliance teams so Mail plugs cleanly into the suite’s identity, provisioning, and governance foundation — without duplicating it.
Measure what matters: activation, early-week retention, and feature adoption for enterprise teams, plus the admin surfaces that prove value to the buyer.
Shape our ICP and define the Product Market Fit journey.

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
Two floating holidays per year
Flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities