Senior Product Manager, Intelligent Sales Platform

Vanguard•Malvern, PA

8d•Hybrid

About The Position

Vanguard's Financial Advisor Services (FAS) division is building an AI-powered platform that guides seller decisions, automates routine work, and surfaces the right insight at the right moment. This is a 0→1 build with executive sponsorship. This is a regulated financial services environment — compliance, auditability, and explainability are built into the product. You'll own this product end-to-end — from discovery through scaled rollout — building capabilities that directly impact how sales crew serve our clients.

Requirements

7+ years of product management experience, with depth in 0→1 builds through scaled adoption.
Direct experience shipping AI/ML-powered products — LLMs, ML models, and generative features in production.
Experience building agentic AI products.
Strong problem discovery practice.
Rigorous product analytics skills.
Excellent product execution — you prototype, define evals, and drive cross-functional delivery to production.
Experience with enterprise or B2B products.

Nice To Haves

Background in sales technology or CRM platforms.
Experience in regulated financial services
Familiarity with mobile-first product design for field-based users.

Responsibilities

Problem Discovery & Product Sense: Lead continuous discovery with sales users and leaders across multiple roles and channels. Define what to build, for whom, and in what order.
Platform Build & Execution: Own the product roadmap from MVP through scaled adoption. Drive phased delivery from pilot through broad rollout. Make scope and sequencing trade-offs under real constraints. Drive product adoption where usage is earned, not mandated.
AI/Agentic Product Development: Define how AI agents behave within the product and what governs that behavior. Partner with data scientists and engineers on models, recommendations, and generative features.
Product Analytics & Metrics: Own how we measure success and make scale/no-scale decisions. Establish baselines and run rigorous pilots.
Cross-Functional Leadership: Partner with Engineering, Data Science, UX, Sales Leadership, and Compliance to ship with quality. Drive build/buy/partner decisions.