Senior Product Manager II (Risk)
About The Position
Housecall Pro is dedicated to building solutions that improve the lives of home service professionals by helping them streamline operations, scale their businesses, and save time. The company's headquarters are in Denver, Colorado, but its team is global, with members across Brazil, Poland, the Philippines, Mexico, and beyond. Housecall Pro fosters a culture that values customer success and employee growth. Housecall Pro is a vertical SaaS platform designed for residential field service professionals, offering core operating software for scheduling, dispatch, and business management, alongside robust fintech and customer communication features. These include ACH/card/check payments, payroll, accounting, bank payouts, embedded spend cards, embedded consumer and business financing, and multi-channel messaging and marketing. As a Senior Product Manager II, Risk, you will lead the RiskSquad and collaborate closely with the Risk Operations and Risk Analytics domains to identify and address vulnerabilities within the platform. This role involves working horizontally across more than 20 product teams at Housecall Pro to pinpoint platform risks and deliver scalable solutions that safeguard money movement, accounts, and communications, ensuring minimal friction for legitimate Pros and their customers. You will partner with various teams to identify fraud, security, and abuse risks in new and existing launches, implementing practical protections that balance safety, customer experience, and delivery timelines. Key responsibilities include aligning stakeholders on vulnerabilities and mitigations, translating ambiguity into clear plans, and leading incident response for emerging threats. The ideal candidate thrives in ambiguity, takes ownership of Risk-related product initiatives, is data-driven, customer-focused, and passionate about building systems that positively impact Pros' and Housecall Pro's business. The team is passionate, empathetic, hard-working, and committed to improving the lives of service professionals.
Requirements
- 6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus
- Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
- Bachelor's degree in a related field or equivalent work experience
- Excellent analytical skills; you can digest complex information and make recommendations
- Proven track record of leading high-impact product initiatives from concept to launch
- Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company
- Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
- Proven ability to influence without authority across teams and stakeholders
- Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing
- Comfort partnering deeply with engineering: can reason about systems, events, and enforcement mechanisms
- Data fluency: defines metrics, ensure instrumentation, and use data to iterate (SQL a plus)
Nice To Haves
- Experience with account security patterns: step-up auth, device/session risk, credential stuffing defenses
- Experience with card and ACH network concepts - chargebacks/disputes, payout controls, ACH return handling, etc
- Experience with email/SMS deliverability, abuse prevention, rate limiting, and sender reputation
- Experience building shared platform services: rules/limits engines, risk signals pipelines, policy frameworks
- Vendor evaluation experience in fraud/risk/security tooling
- Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
Responsibilities
- Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam
- Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost
- Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows
- Lead cross-squad initiatives with your engineering squad and feature-team product managers to define, scope, and drive risk protections that span multiple domains
- Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches
- Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening
- Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes
- Communicate clearly with both technical and non-technical stakeholders by writing clear, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role
Benefits
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
- Equity in a rapidly growing startup backed by top-tier VCs
- health care insurance (medical, dental, vision, disability)
- employee assistance program
- 401(K)
- flexible time off
- paid parental leave
- tech reimbursement
- other company benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
