Senior Product Manager II - Retention

Brigit•New York, NY

125d•$180,000 - $210,000

About The Position

As the Senior Product Manager II for Membership/Retention, you’ll own the strategy, roadmap, and execution for the Brigit member experience in our mobile app, reporting directly to the VP of Product. Your scope will include the Brigit home screen and global navigation, as well as subscription flows, account management, and billing features. You’ll work cross-functionally with engineering, design, data, marketing, and customer support, owning a roadmap that grows, engages, and retains our subscribed user base.

Requirements

6+ years of product management experience
Proven experience with B2C mobile products, preferably with a strong focus on customer journey optimization
Strong understanding of subscription, retention, and user engagement metrics
Experience with experimentation (A/B testing), analytics tools (e.g., Amplitude, Mode), and product KPIs (LTV, churn, retention, CAC)
Excellent communication and cross-functional collaboration skills
Comfort working in a fast-paced, data-informed, and customer-obsessed environment

Nice To Haves

Experience working in a highly regulated industry (e.g., financial services, healthcare)

Responsibilities

Define and drive the product vision and roadmap for membership and subscription experiences across iOS and Android platforms
Lead the end-to-end lifecycle of features related to onboarding, product adoption, billing, retention, cross-sell, and upsell
Collaborate with UX designers and engineers to create intuitive, frictionless, and lovable experiences for subscribers
Partner with marketing and analytics teams to A/B test engagement and retention tactics
Use data, research, and experimentation to identify key drivers of engagement and retention and develop solutions to optimize them
Monitor and measure performance metrics, analyzing user behavior and feedback to continuously refine the product
Stay up-to-date on industry trends and best practices in subscription-based mobile apps

Benefits

Medical, dental, and vision insurance
Flexible PTO Policy
401k plan
Paid Parental Leave
Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support
Monthly reimbursements to use against wifi and cell phone bills
Annual reimbursement for Learning & Development
Help hard working Americans build a brighter financial future
High-growth company
A dynamic, flexible and collaborative start-up work environment with a highly talented team