Retention Manager

Gymreapers•Nampa, ID

3d•Onsite

About The Position

Own and scale customer lifetime value (LTV) across Gymreapers’ DTC and Amazon ecosystems by building world-class email, SMS, post-purchase, loyalty, and repeat purchase systems. This role exists to turn first-time buyers into lifelong Gymreapers customers. You will be accountable for repeat rate, LTV, churn reduction, and contribution margin from retention channels. About Gymreapers: At Gymreapers, we make gear with a purpose and focus on material integrity. You get high-quality lifting gear that’s made to outlast cheap look-a-likes. We’re reengineering people’s workouts and improving the support needed to lift better, longer, and stronger. Improve performance, relieve pain, and add stability to your workout program with premium lifting belts, knee sleeves, wrist wraps, and more. With our mantra, "NOTHING IS GIVEN," we embody a relentless pursuit of excellence, innovation, and community-building. Our Core Values: Grow or Die Customer Obsession Extreme Ownership Nothing is Given // Everything is Earned Be Humble 1% Better Everyday Live with Integrity Sacrifice

Requirements

7+ years in ecommerce, marketplaces, or international expansion
Demonstrated P&L ownership and accountability

Nice To Haves

Proven experience scaling international revenue through owned execution
Deep expertise in international Amazon marketplaces
Experience building and leading cross-functional teams
Strong understanding of international logistics and fulfillment

Responsibilities

Own retention strategy end-to-end across: Email (Klaviyo) SMS Post-purchase & replenishment flows Loyalty & referral programs
Build, optimize, and scale automation flows: Welcome & onboarding Abandoned browse / cart / checkout Post-purchase education Cross-sell & upsell Win-back & churn prevention
Develop segmentation strategy by: Purchase behavior Product category Channel (Amazon vs DTC) Customer value tiers
Partner with Creative to: Define messaging frameworks Build high-converting templates Test copy, offers, and creative at scale
Own A/B testing roadmap: Subject lines Offers Timing Frequency
Manage send calendar & channel orchestration (email + SMS + on-site)
Collaborate with Ops & Product to: Support launches Drive repeat purchases Improve post-purchase experience

Benefits

Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
50% Employee Discount
100% Employer Paid: Medical, Dental and Vision
100% Employer Paid: Short-term and Long-term disability - life insurance for both employee and spouse/dependents
Health Savings Account (HSA) employee option