Senior Product Manager, Homepage & User Account Experience

CoStar•Arlington, VA

2d•Onsite

About The Position

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces, and 3D digital twin technology. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. About LoopNet: With over 86,000 companies searching daily and six times more traffic than our nearest competitor, LoopNet has offered unmatched visibility for commercial real estate listings for over 30 years. The LoopNet platform connects brokers, buyers, and sellers, equipping them with powerful tools to close deals efficiently, whether for sale or lease, or at auction using LoopNet Auctions by Ten-X. We have established ourselves as the #1 global commercial real estate marketplace – and we aren’t done yet. We are focused on expansion, increasing our market share in the U.S. and around the world, continuously innovating and growing a powerhouse team to reach our goals. At LoopNet, we’re on a mission to fill the world’s commercial space—because full space means thriving businesses, growing communities, and dreams coming to fruition. In these spaces, careers are built, milestones are reached, and potential is unlocked. About the Role: We are looking for a Senior Product Manager to lead the Homepage and User Account experience and bring conversational AI to the heart of how users engage with LoopNet. This role owns the first impression and the logged-in home of every user, and will define how an intelligent, conversational assistant helps brokers, buyers, and tenants discover properties, manage their accounts, and get to value faster. You will lead initiatives that turn the homepage and account surfaces into a personalized, AI-powered front door to the #1 commercial real estate marketplace. This position is located in Arlington, VA and in office Monday through Friday.

Requirements

Bachelor’s degree from an accredited, not-for-profit, in person, university or college.
5+ years of product management experience with a proven track record delivering industry leading products and solutions.
Experience building or shipping products that incorporate conversational AI, generative AI, machine learning, or natural language interfaces.
Dedication to understanding user needs through research, feedback, and data analysis, with a focus on delivering solutions that provide value and enhance the user experience.
Proven ability to collaborate effectively with cross-functional teams, including engineering, design, data science, marketing, sales, and customer support, to drive product development and adoption.
Experience with homepage, account, onboarding, personalization, or other high-traffic consumer-facing surfaces.
Experience managing sprint schedules and resources in an agile-scrum development environment.
Excellent interpersonal, communication, and presentation skills.
Strong analytical, communication, and stakeholder management skills.
Familiarity with experimentation frameworks and data-driven product development.
A track record of commitment to prior employers.

Responsibilities

Own the end-to-end homepage and user account experience, from first-time visitor through returning, logged-in user.
Define and drive the product vision for conversational AI across the homepage and account surfaces, including assistant-led search, onboarding, and self-service support.
Translate generative and conversational AI capabilities into intuitive, trustworthy user experiences that deliver measurable value.
Partner with design, engineering, and data science to deliver seamless, scalable solutions, including the underlying models, prompts, and guardrails that power the conversational experience.
Improve account creation, sign-in, profile management, personalization, and notification experiences to increase engagement and retention.
Drive adoption of new homepage and AI features through enablement, experimentation, and iteration.
Establish measurement, quality, and governance practices for AI-driven interactions, ensuring accuracy, safety, and a high-quality user experience.
Collaborate with marketing, sales, and customer support to align the homepage and account experience with broader go-to-market and customer goals.

Benefits

Generous compensation and performance-based incentives
Internal training
Tuition reimbursement
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group's Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks