Senior Product Manager, Home Improvement

Upgrade•San Francisco, CA

4d•$180,000 - $200,000•Hybrid

About The Position

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About this Role: We're looking for a Senior Product Manager for our Home Improvement Loan product. In this pivotal role, you'll own and drive key initiatives shaping both merchant and customer experiences. The role is perfect for those who are self-motivated and excel in an agile environment. You’ll be responsible for leading and collaborating with sales, designers, engineers, marketers, and key partners to deliver impactful, measurable outcomes. Please note that this is a role in hybrid capacity based in our downtown San Francisco office, with onsite work on Tuesdays and Thursdays.

Requirements

5+ years of product management experience with demonstrated success in driving KPIs through thoughtful product development and user-centric design
Technical proficiency including experience with financial services APIs, integration architectures, data analytics platforms, A/B testing methodologies, and SQL
Bachelor's degree required; MBA or technical degree a plus
Proven track record of successful product delivery in consumer finance, lending platforms, or fintech environments; financial services product experience strongly preferred
Strong understanding of lending regulations, underwriting processes, and credit risk principles
Exceptional stakeholder management skills with ability to align diverse teams and navigate complex organizational dynamics

Responsibilities

Spearhead product strategy and execution for Upgrade's Home Improvement business, owning critical components of the platform including conversion funnel optimization, underwriting, servicing, and both merchant- and customer-facing experiences
Lead end-to-end product initiatives from concept through delivery and post-launch optimization, continuously improving merchant retention and customer acquisition
Drive partner integrations and unlock new monetization opportunities through APIs with external fintech ecosystem partners
Partner closely with Engineering, Risk, and Compliance, leveraging their expertise to shape the product roadmap and execution plans
Identify market opportunities, analyze the competitive landscape, and propose innovative solutions that strengthen our lending products and grow market share
Translate customer insights, business goals, and market trends into prioritized product requirements, using data-driven decision making to maximize impact