Senior Product Manager, Guest Lifecycle & Loyalty

Owner.com•San Francisco, CA

2d•$190 - $230•Hybrid

About The Position

Owner is building the self-driving, AI-powered platform for profitable growth for small businesses. A crucial element of this growth engine is turning first-time guests into loyal regulars through effective lifecycle marketing and loyalty programs. We want to empower your favorite local restaurant with the same compelling offerings that big national chains use to keep consumers coming back. We're looking for a results-oriented, growth-minded PM to lead work on our AI-powered lifecycle and loyalty systems. You’ll partner with designers, engineers, and marketers on how to evolve these systems to drive meaningful incremental growth revenue for tens of thousands of restaurant customers, while still ensuring that each customer’s unique brand and identity shine. While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week.

Requirements

5+ years of product management experience
Ability to get things done: you have a track record of shipping software that made a difference for your customers
Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
Clear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same page
Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs

Responsibilities

Develop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic bets
Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars
Lead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale
Use AI to personalize marketing at scale — delivering the right brand-specific messages and offers to millions of guests across tens of thousands of restaurants
Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner’s marketing programs delivers
Deliver results for customers that help Owner.com become the most loved brand in restaurant software