Senior Product Manager - Generative AI & Agentic Experiences

American Express•New York, NY

3d•$123,000 - $215,250

About The Position

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are seeking an experienced Senior Product Manager to support the development of next-generation customer experiences powered by generative and agentic AI. This role will contribute to the product strategy and end-to-end delivery of AI-enabled customer experiences, translating emerging capabilities into intuitive, scalable solutions that deliver meaningful customer and business value. You will work closely with cross-functional partners across engineering, data science, design, and analytics to build and scale customer-facing products. This role requires a strong balance of product thinking and technical understanding, with the ability to collaborate effectively with teams building LLM-based systems and agentic workflows, while keeping a clear focus on customer outcomes.

Requirements

Experienced Senior Product Manager
Strong balance of product thinking and technical understanding
Ability to collaborate effectively with teams building LLM-based systems and agentic workflows
Clear focus on customer outcomes

Responsibilities

Contribute to the product strategy and end-to-end delivery of AI-enabled customer experiences.
Translate emerging capabilities into intuitive, scalable solutions that deliver meaningful customer and business value.
Work closely with cross-functional partners across engineering, data science, design, and analytics to build and scale customer-facing products.
Collaborate effectively with teams building LLM-based systems and agentic workflows, while keeping a clear focus on customer outcomes.