Senior Product Manager - Agentic Partner Membership Experiences (Travel)
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are looking for a Product Manager to help build agentic Membership experiences for Amex Cardholders, with a focus on travel-related use cases (e.g., trip recommendations, planning, booking) within AI/LLM partner channels. This Product Manager will collaborate closely with business units across Amex to identify strategic Membership assets and inventory to integrate into partner channels and enhance the Card Members experience. This includes travel inventory, benefits, and services such as flights, hotels, lounges, and travel protections. The product manager will then work with internal teams that own these assets, internal stakeholders, and external partners, to develop secure and seamless Card Member experiences within these channels. The role will involve a blend of deep enterprise strategy, partner negotiation, data governance, and will necessitate developing expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Requirements
- Deep enterprise strategy
- Partner negotiation
- Data governance
- Expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Responsibilities
- Collaborate closely with business units across Amex to identify strategic Membership assets and inventory to integrate into partner channels and enhance the Card Members experience.
- Work with internal teams that own these assets, internal stakeholders, and external partners, to develop secure and seamless Card Member experiences within these channels.
- Develop expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
