Senior Product Manager - Engagement Products

Paysafe • Jacksonville, FL

1d • Hybrid

About The Position

We are seeking a Senior Product Manager to lead the development of engagement-driven products that power connected, multi-participant commerce environments. This role will focus on creating seamless, high-frequency experiences that connect consumers, merchants, and partners through a unified platform. You will play a critical role in driving user adoption, retention, and transaction growth by building and scaling capabilities across wallets, acquiring, loyalty, offers, and partner integrations. These solutions will enable dynamic, real-world and digital experiences where users can discover, transact, and engage within a single ecosystem.

Requirements

• 5–8+ years of product management experience, with a focus on consumer engagement, merchant engagement, growth, or digital platforms.
• Experience building products for SMB merchants within payments, acquiring, or commerce ecosystems is strongly preferred.
• Experience building or managing wallets, loyalty programs, marketplaces, or ecosystem-based products.
• Strong understanding of behavioral design, incentives, and engagement mechanics.
• Experience with data-driven product development, including experimentation and performance optimization.
• Familiarity with multi-sided platforms and integrating third-party partners.
• Ability to translate complex ecosystems into simple, intuitive user experiences.
• Strong cross-functional leadership and stakeholder management skills.
• Experience in fintech, payments, or commerce platforms is a plus.

Responsibilities

• Define and execute product strategy for engagement products that drive user adoption, retention, and transaction frequency with a strong focus on SMB merchant needs and business growth.
• Design and scale consumer engagement experiences, including wallet interactions, in-app journeys, and contextual commerce.
• Build and optimize loyalty, rewards, offers, and gamification capabilities to increase repeat usage and share of wallet, creating compelling merchant-funded and consumer-facing loyalty experiences that drive customer retention and increased payment volume.
• Develop merchant and partner engagement models, enabling participation through promotions, advertising, and value-added services, with particular emphasis on helping SMB merchants acquire, engage, and retain customers through integrated payment and loyalty solutions.
• Identify and deliver opportunities to connect physical and digital experiences (e.g., in-location ordering, partner integrations, event-based engagement).
• Own the end-to-end product lifecycle from concept through launch and continuous optimization.
• Partner with Engineering, Design, and Partnerships to deliver scalable, high-impact solutions.
• Leverage data and experimentation to improve engagement metrics, conversion, and monetization.
• Support monetization strategies tied to engagement, including affiliate models, sponsored offers, and partner-driven revenue streams.
• Ensure compliance with regulatory, privacy, and data usage requirements across markets.

Benefits

• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments.
• Multiple career progression opportunities in a dynamic in-house business.
• Environment where product expertise, professional and personal commitment are rewarded.
• Competitive remuneration and social benefits package.
• Fun and collaborative working atmosphere.
• Flexible working model – we encourage our employees to embrace our flexible working approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed