Senior Product Manager, Delivery (Remote)
About The Position
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. The Product Management team is looking for an experienced Senior Product Manager to focus on the ezCater Delivery platform. In this position, you will build a best-in-class delivery experience for our customers, restaurant partners, drivers, and internal team members that enables them to deliver food for work on-time and in-full. You will partner with the engineering, user experience design, and research teams to develop tools for our restaurant and delivery partners that enables them to effectively and efficiently deliver ezCater orders. You will ensure that our restaurant and delivery partners have the technology that they need to create a great customer experience.
Requirements
- 5+ years of product management experience, ideally with marketplace experience or delivery logistics.
- Experience designing and implementing solutions focused on delivery or logistics
- Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
- Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
- Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
Responsibilities
- Drive the vision and develop a roadmap for a delivery platform for our restaurant and delivery partners.
- Develop internal tools to ensure our team can effectively monitor and manage delivery partners
- Tell a compelling story using research and data to evangelize the roadmap and vision.
- Build deep empathy for ezCater users and become their biggest champion.
- Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, ML/AI and other Product Managers to define, prioritize, and build new functionalities and improved user experiences.
- Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
- Create and monitor the ongoing metrics that measure and define success.
- Travel to Boston quarterly for planning and business reviews
- Have fun building impactful software with awesome people.
Benefits
- Market competitive salary
- stock options that you’ll help make worth a lot
- 12 paid holidays
- flexible PTO
- 401K with ezCater match
- health/dental/FSA
- long-term disability insurance
- mental health and family planning resources
- remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- a tremendous amount of responsibility and autonomy
- wicked awesome co-workers
- Relish (and many more goodies) when you’re in our office
- knowing that you helped transform the food for work space
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
