Senior Product Manager – Customer Success (Hybrid/ Remote)

Kardium Inc. • Burnaby, BC

11d • Hybrid

About The Position

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications. Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story. We are now preparing for our upcoming commercial launch. This is an exciting and significant milestone in our journey to bring this ground-breaking technology to patients. In this role, you will be joining Kardium’s Product Management team. As a Senior Product Manager – Customer Success, you'll report to the Senior Director of Product Management and help drive our HD mapping and ablation system adoption by identifying opportunities to increase customer utilization of the Globe System and developing, prioritizing, and driving initiatives to increase product utilization and customer engagement. This includes working with leadership on the product vision and roadmap development, ownership over translating aspects of the product roadmap strategy into actionable tasks and working with cross-functional teams to execute those projects.

Requirements

• Bachelor’s degree in Science, Engineering or equivalent
• 7+ years of electrophysiology experience, including mapping
• 5+ years of EP lab experience with deep knowledge of industry products and advanced therapeutic strategies
• Experience translating product vision to requirements and supporting feature development
• Experience training or mentoring clinical field teams
• Strong strategic and analytical skills with a focus on data-driven decision-making
• Ability to develop and implement operational procedures and processes
• Excellent leadership, communication (written and oral), presentation, and interpersonal skills
• Ability to effectively present ideas and concepts, facilitating stakeholder buy-in

Nice To Haves

• Experience leading development teams and mentoring designers is preferred
• Experience with Product Management or development is preferred
• Human Factors or UX experience is preferred

Responsibilities

• Identify opportunities to increase customer utilization of the Globe PF System.
• Develop, prioritize and drive initiatives to increase customer engagement and utilization of the Globe PF System.
• Transform the high-level vision of the product roadmap into prioritized, detailed User Needs and Business Needs in collaboration with our other product managers.
• Understand and provide technical guidance on customer expectations relating to clinical electroanatomic mapping and advanced therapy workflows and interactions.
• Define User Needs, Business Needs and Requirements for mapping and therapy workflows and best practices.
• Define User Needs, Business Needs and Requirements for Clinical Specialist troubleshooting workflows using an AI-first approach and a human for the really tough cases.
• Work closely with R&D teams to ensure they develop the optimal hardware, software, workflows and functionality.
• Use data to inform product decisions and maximize value for customers.
• Anticipate and mitigate technical risks. Suggest, support, and negotiate tradeoffs between scope, budget, and schedule.
• Collaborate with cross-functional teams, including executives, User Experience (UX), Training, Mapping Algorithms, Electronics Engineering, Clinical Engineering, Biomedical Research, Software Development, and Sales, to bring new mapping workflows and features to market.
• Communicate product strategy and progress to internal stakeholders, including management and designers.
• Stay current on industry trends and new technologies to bring innovative ideas to the product team.
• Availability to regularly travel to meet with clients and stakeholders and attend trade shows and clinical/pre-clinical procedures, sometimes internationally.

Benefits

• 5% Retirement Savings Plan contribution
• Stock option plan
• Comprehensive medical & dental coverage
• 3 personal days per year
• Support for well-being (and dependents)
• Top up for maternity leave, adoptive leave, and parental leave for non-birthing parents
• Benefit coverage for fertility drug treatment
• Career progression and learning support
• Professional membership support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior