Senior Customer Success Manager | Remote | NantHealth

NantHealth•Dallas, TX

1d•Remote

About The Position

We are seeking an experienced Senior Customer Success Manager to serve as a trusted advisor to our health plan and provider organization clients. In this role, you will own the post-sale relationship, drive product adoption, and ensure clients realize measurable value from the NantHealth solutions. You will be the primary point of contact for a portfolio of strategic accounts, partnering cross-functionally to deliver an exceptional client experience. This position offers the flexibility to work remotely within the United States, although preference will be offered to those able to work within the central or eastern time zone.

Requirements

Bachelor's degree from an accredited university (commensurate experience may be considered in lieu of a degree)
5+ years of customer success, account management, or client services experience in a Healthcare IT or health plan environment.
Demonstrated track record of managing complex, multi-stakeholder enterprise accounts.
Deep understanding of healthcare workflows including prior authorization, claims, provider networks, or clinical operations.
Strong executive presence with the ability to present and build relationships.
Excellent written and verbal communication skills with a consultative approach to client engagement.

Nice To Haves

Experience with prior authorization platforms, oncology pathways, or value-based care programs.
Familiarity with HIPAA compliance requirements and healthcare data privacy considerations.
Background working with payers, ACOs, or integrated delivery networks (IDNs).

Responsibilities

Own and manage a portfolio of strategic health plan and provider accounts, serving as the primary relationship holder and client advocate.
Drive client onboarding, adoption, and engagement across Health IT platforms including prior authorization, clinical decision support, and provider connectivity solutions.
Conduct regular executive business reviews, proactively identifying risks, opportunities, and expansion potential.
Partner with Account Management on contract renewals and upsell initiatives, ensuring retention and revenue growth within your account base.
Collaborate with Product, Implementation, and Clinical teams to escalate client feedback and influence the product roadmap.
Monitor account health metrics and usage data to develop targeted success plans for at-risk accounts.
Navigate complex stakeholder environments, including C-suite, clinical, and IT leadership within client organizations.
Support compliance and regulatory discussions related to HIPAA, CMS mandates, and interoperability standards as relevant to client needs.