Senior Product Manager - Core Issuing Infrastructure

Lithic•New York, NY

11h•Remote

About The Position

Lithic is seeking an experienced Senior Product Manager to lead their Issuing platform. This platform encompasses the core capabilities for card issuance, account structuring, credential tokenization for digital wallets, and end-user onboarding (KYC/KYB). The role is central to Lithic's value proposition, defining the fundamental elements upon which other services are built. The Senior Product Manager will be responsible for the product vision and execution of critical issuing infrastructure, including card lifecycle management, virtual and physical card provisioning, network token orchestration (Apple Pay, Google Pay, Mastercard MDES, Visa VTS), flexible account hierarchy modeling, and compliant KYC/KYB onboarding flows. The focus will be on developing developer-facing APIs and internal tools that enable customers to manage sophisticated card programs while ensuring compliance and scalability.

Requirements

7+ years of product management experience in fintech or financial services.
Strong track record of shipping operational tooling or B2B infrastructure products.
Issuing or payments infrastructure experience: Proven track record building card issuing, payment processing, or adjacent financial infrastructure products.
Technical fluency: Strong understanding of APIs, data flows, and system integration. Comfortable partnering with engineering teams on complex implementations involving rule engines, workflow automation, and third-party integrations.
Metrics-driven mindset: Track record of defining and improving issuing metrics like activation rates, tokenization success, onboarding conversion, and API uptime.
Cross-functional collaboration: Experience working effectively with operations, compliance, risk, and engineering teams in complex, matrixed organizations.
Candidates must be located in the United States, Canada, Netherlands, Poland, or Czech Republic.

Nice To Haves

Experience working for fintech or payment platforms.
Experience through education or work as an engineer.
Experience with Visa or Mastercard issuing rules, BIN sponsorship, and principal membership programs.
Working familiarity with network token lifecycle (provisioning, replenishment, suspension), digital wallet integrations, and how tokenization intersects with authorization.
Experience owning or contributing to identity verification flows, understanding compliance requirements, and working with vendors like Alloy, Persona, or Socure.
SQL proficiency or data analysis experience.

Responsibilities

Own the Issuing Platform End-to-End, defining and executing product vision for core issuing infrastructure: physical and virtual card issuance and lifecycle, tokenization, account hierarchy, and KYC/KYB onboarding.
Build and evolve the APIs, webhooks, and developer tooling that serve as the primary interface for customers managing card programs.
Lead Tokenization and Digital Wallet Strategy, driving Lithic's network token strategy across Visa VTS, Mastercard MDES, Apple Pay, and Google Pay.
Define how tokenization integrates with authorization flows, improving approval rates and reducing fraud exposure.
Partner with card networks and OEM wallet providers to stay ahead of evolving token lifecycle APIs and provisioning requirements.
Build Flexible Account Hierarchy and Program Modeling, evolving Lithic's account hierarchy model to support diverse program structures (corporate hierarchies, spend controls by entity, multi-level card programs).
Enable customers to model complex issuing relationships: parent/child accounts, cost centers, team-level card programs, and cardholder-level controls.
Ensure the API surface is composable and expressive enough to handle both simple and sophisticated program architectures.
Define KYC/KYB Onboarding as a Product, owning the cardholder and business onboarding experience from API-driven identity verification to manual review workflows.
Partner with Compliance and Risk to ensure onboarding flows meet BSA/AML, OFAC, and sponsor bank requirements without creating unnecessary friction.
Evaluate and manage third-party KYC/KYB vendor integrations, defining when to use Lithic-native decisioning vs. partner solutions.
Drive improvement in onboarding conversion rates while maintaining compliance standards.
Champion the Developer and Operator by developing a deep understanding of the needs of both technical integrators and program operators.
Conduct customer research, shadow onboarding calls, analyze API usage patterns, and review support escalations to inform design decisions.
Balance product simplicity for new integrations with the expressiveness required by sophisticated enterprise customers.

Benefits

Unlimited PTO
12-weeks fully paid parental leave
4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
Work From Anywhere: work from anywhere in the world 4-weeks each year
3% cashback on card purchases with your complimentary Privacy.com employee account
Health, vision, and dental insurance
HSA Contribution Match
401(k) match
Voluntary Life Insurance and STD/LTD
Commuter benefit (for in-office employees)
Catered lunch every Tuesday and Thursday (for in-office employees)