Senior Product Manager, Commercial Operations

Huntington Bancshares Inc • Akron, OH

35d • Hybrid

About The Position

Enterprise Payment Operations ("EPO") is modernizing how we move money at scale (wires, ACH, lockbox, receivables, payables, cash positioning) while elevating controls, resiliency, and colleague productivity. Senior Product Manager, Commercial Operations is the accountable owner for defining the target‑state vision and delivering the multi‑year roadmap for Enterprise Payment Operations - spanning people, process, and technology.

Requirements

• Bachelors degree.
• 7 or more years of experience working in financial services and banking with 3 or more years in product management / product owner / platform owner roles delivering operations technology and/or workflow at scale.
• Experience with using agile ways of working (backlog management, quarterly planning, incremental value release) across people, process, and IT.
• Experience managing teams and driving operational improvements.
• Strong understanding of loan servicing systems and middleware tools.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio).

Nice To Haves

• Experience working in Stablecoin tied to payments, Streamline around payments, and Treasury management
• Experience working in payment operations or adjacent cash‑management operations (wires, ACH, lockbox, ARP, exceptions).
• MBA preferred.
• Strong working knowledge of payments rails and standards (Fedwire/CHIPS, NACHA, SWIFT, ISO 20022), sanctions screening, and operational risk & controls.
• Lean Six Sigma (Green/Black Belt), CSPO/PSPO, or PMI‑ACP.
• Executive‑level communication, stakeholder management, and prioritization skills. Excellent communication and stakeholder management skills.
• Critical thinker, very organized. Ability to resolve problems and independently work with a sense of urgency, while maintaining strong attention to detail.
• Exposure to automation (RPA/workflow), service design, or AI‑assisted exception handling.
• Experience with project management tools (e.g., JIRA, Confluence, MS Project) is a plus.

Responsibilities

• Own the vision & roadmap
• Define and socialize the target state for EPO operational capabilities (e.g., Wires, ACH, Lockbox, Integrated Receivables/ARP, Exceptions, client onboarding support).
• Maintain a focus on risk mitigation and control improvement across the end-to-end funds movement value chain.
• Maintain a transparent multi‑horizon roadmap (6/12/36 months) that sequences business outcomes and dependencies (e.g., ISO 20022 readiness, TMIS→MAX+ migrations, Payments Connect (Payabli), Connected Deposits/Qolo, Integrated Receivables/Versapay).
• Translate strategy into epics, features, and user stories; steward the backlog and run quarterly planning with Ops and Tech.
• Deliver business & risk outcomes
• Lead cross‑functional delivery (Ops, Tech, Risk, Compliance, InfoSec, Finance) to execute the roadmap with disciplined prioritization and benefits realization.
• Embed risk & control requirements (NACHA, Fedwire/CHIPS/SWIFT, OFAC/sanctions, BSA/AML, SOX) into product design; ensure operational readiness, playbooks, and procedures are in place for every release.
• Partner with Ops leaders to redesign processes (Lean/Six Sigma mindset), eliminate failure demand and manual touches, and stand up workflow/automation (RPA, rules engines, AI where appropriate).
• Measure what matters
• Define and publish a metrics tree and dashboards: STP rates, defects per million, E2E cycle time, queue aging, productivity per FTE, SLA adherence, quality escapes, audit/exam findings, loss events.
• Build a performance cadence (daily huddles, weekly reviews, monthly business review) linking features released → adoption → measurable outcomes.
• Vendor & platform stewardship
• Act as the product manager and "voice of operations" for relevant vendor platforms (e.g., Payabli, Qolo, Versapay, MTS, SWIFT service bureau, core TM platforms), including roadmap alignment, SLAs, change management, and incident/problem management with Technology.
• Co‑lead M&A and large client conversions workstreams for EPO (operational readiness, cutover, and 60‑day hypercare) with clear success criteria.
• Change & communications
• Lead change management and training for impacted colleague groups; ensure SOPs, job aids, and risk controls are updated and auditable.
• Communicate status, risks, and decisions crisply to executives and stakeholders; facilitate go/no‑go and post‑implementation reviews.

Benefits

• health insurance coverage
• wellness program
• life and disability insurance
• retirement savings plan
• paid leave programs
• paid holidays
• paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees