Senior Product Manager, Cloud Delivered Security Service (CDSS)

Palo Alto Networks

10d•Onsite

About The Position

As the Senior Product Manager for CDSS, you will play a crucial role in building the next generation of threat detection and prevention services. This role will require collaboration with other product and cross-functional teams that include engineering, product marketing, sales teams to deliver web security solutions to solve customer problems with speed and agility. The individual will be required to leverage AI tools at every stage, from product strategy and research to developing PRDs and visual prototypes. Your mindset will be centered on utilizing AI for every step of the product development process.

Requirements

BS/MS in Computer Science, other engineering/technical degree
5+ years of experience in highly technical roles in product management, development, or enterprise services, at large organizations or innovative startups
Direct experience in DNS Security, Threat Prevention or similar technology
Experience with UX/UI development
Excellent written and verbal communication skills
Excellent presentation skills
Excellent people skills, team mentality
Demonstrable track record of success

Nice To Haves

Advanced degree or relevant certifications in cybersecurity, data analytics, or product management.

Responsibilities

Conceptualize and define differentiated features for a new IP-layer security service through a deep understanding of the evolving Threat Landscape, advancements in protocols and Customer pain-points across our core and growth markets
Ensure strategic alignment and seamless integration with teams such as NGFW, Prisma Access, Prisma Browser, and XDR, consistently incorporating customer feedback and market demands.
Take full accountability for defining and monitoring customer success metrics, establishing key performance indicators (KPIs) across the customer lifecycle.
Prioritize and set goals focused on reporting, analytics, incident investigation, and response to ensure capabilities meet evolving customer and industry requirements.
Lead collaborations with third-party vendors and partners to deliver a cohesive customer experience.
Collaborate with UX and design teams, leveraging persona studies, customer journey mapping, and analytics to ensure an outstanding customer experience.
Advocate for customer-centric product design by translating customer insights into executable plans that enhance user engagement and loyalty.