Senior Product Manager, Chat AI & Automation

Natera

17h • Remote

About The Position

The Senior Product Manager will be responsible for driving the strategy, development and optimization of chat-based automation experiences powered by Generative AI. We are seeking an innovative, entrepreneurial product leader with direct experience in building, deploying and scaling chat automation products - such as conversational interfaces, messaging experiences, or AI-powered chat assistants - to enhance patient, provider, and internal operational interactions. In this role, you will collaborate closely with cross-functional teams across Natera to design, build, and launch AI-driven chat solutions that reduce friction, improve service quality, and deliver measurable business impact. If you’re passionate about building the next generation of natural, intuitive, and human-like chat experiences using Generative AI, this is the role for you.

Requirements

• Proven, hands-on experience designing, launching, and scaling chat automation or conversational AI products, such as AI-powered chat assistants, messaging-based virtual agents, or LLM-driven conversational interfaces.
• Deep understanding of Generative AI, LLMs, conversational design patterns, and retrieval-augmented generation (RAG) architectures.
• Experience in AI model evaluation, working with APIs or frameworks such as OpenAI or Anthropic, and integration with in-house developed systems through a microservice architecture.
• Demonstrated ability to translate business needs into AI-driven solutions, with measurable improvements in efficiency, accuracy, or customer experience.
• Proven record of driving transformation through AI innovation; adaptable, hands-on, and strategic problem solver.
• Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders.
• Highly analytical with strong problem-solving skills; comfortable using data (SQL proficiency preferred) to drive product decisions.
• Bachelor's degree in computer science, engineering, business or related field.
• 5+ years of experience in software development, or digital product management.

Responsibilities

• Lead the vision, strategy, and roadmap for Natera’s chat automation initiatives, AI-powered chat assistants, intuitive self-service messaging workflows, and conversational intelligence features.
• Identify and prioritize high-value chat automation opportunities across patient, provider, and internal support journeys.
• Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows) and deliver scalable, high-quality chat AI solutions.
• Partner closely with UX and design teams to define and deliver the end-to-end customer experience for chat, including designing and optimizing front-end UI and interaction patterns to ensure intuitive, accessible, and cohesive user experiences.
• Evaluate and integrate third-party technologies (e.g., LLMs, messaging platforms, and conversational analytics tools) to accelerate development and improve performance.
• Develop and track success metrics (e.g. accuracy, latency, resolution, NPS) to measure impact and identify continuous improvement opportunities.
• Partner with business and operations teams to ensure seamless adoption and workflow integration of new AI features.
• Stay ahead of emerging trends in Generative AI, conversational AI, and chat UX to inform product strategy and innovation roadmap.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees