Senior AI & Automation Product Manager

Farmers Insurance Careers

1d•Hybrid

About The Position

Farmers Insurance is seeking a Senior AI & Automation Product Manager to lead the strategy, delivery, and adoption of enterprise AI and automation capabilities across the organization. This is a high-impact, senior-level role within the Collaboration Platform Engineering (CPE) team, sitting at the intersection of AI innovation, enterprise platform management, and business value realization. The ideal candidate is a seasoned product leader with deep hands-on experience in the Microsoft Copilot ecosystem and Power Platform, a strong command of SAFe Agile delivery practices, and a proven ability to translate technology investments into measurable business outcomes. You will be the internal voice of the customer, the driver of AI adoption, and the accountable owner for enterprise-wide AI and automation product strategy. (Internal position title: Program Manager III)

Requirements

5 years in an IT environment, including 2 years in a managerial role or 1 year as a Program Manager II.
5+ years of product management experience, with at least 3 years in AI, automation, or enterprise platform product management
SAFe Agile certification (SAFe PM/PO, SAFe Agilist, or equivalent) with demonstrated experience leading ARTs and operating within a scaled agile environment
Deep, hands-on expertise with the Microsoft Copilot ecosystem — including Microsoft 365 Copilot, Copilot Chat, and Copilot Studio (agent creation, knowledge sources, connectors, governance)
In-depth experience with Power Platform — Power Apps, Power Automate, Power BI, Dataverse including governance, COE operations, and citizen developer enablement
Proven track record of business value realization: building and tracking KPIs, ROI models, and executive reporting tied to AI/automation investments
Strong change management and adoption experience — including communication planning, training strategy, stakeholder engagement, and cultural enablement
Experience developing and presenting executive-level communications, roadmaps, and program updates to COO/CTO-level audiences
Deep understanding of responsible AI, data governance, and enterprise compliance frameworks
High school diploma or equivalent required.
Bachelor’s degree preferred or equivalent, relevant experience.

Nice To Haves

Familiarity with Farmers' M365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, Purview, and Intune
Experience with AI savings tracking, labor efficiency modeling, and finance-validated business case development
Background in Copilot Studio agent governance — including intake processes, data classification, ARB review, and lifecycle management
Experience standing up or running a Community of Practice, Champion Network, or citizen developer program
Familiarity with Azure AI services, Microsoft Fabric, Anthropic Claude, Google Gemini or adjacent AI platforms

Responsibilities

Own the end-to-end product vision, strategy, and roadmap for AI and automation capabilities, including Microsoft 365 Copilot, Copilot Studio agents, Power Platform (Power Apps, Power Automate, Power BI), and emerging AI services
Define and manage the Agile Release Train (ART) product roadmap for AI and automation value streams, ensuring alignment with enterprise business strategy and Farmers' AI-first transformation goals
Develop and maintain Lean Business Cases for epics and features with enterprise-level scope and impact, collaborating with Epic Owners, System Architects, and Portfolio leadership
Operate as a senior Product Manager within the SAFe Agile framework, leading ARTs through PI Planning, System Demos, and Inspect & Adapt ceremonies
Drive continuous improvement of ART practices, flow of work, and team developmental effectiveness
Contribute to the Lean Agile Center of Excellence (LACE) and participate in Lean Portfolio Management activities, including funding and priority decisions
Serve as the enterprise subject matter expert for the Microsoft Copilot ecosystem, including Microsoft 365 Copilot, Copilot Chat, Copilot Studio (declarative and full agents), and Copilot extensibility via connectors and plugins
Own the Copilot agent lifecycle — from intake and governance review, through deployment, adoption tracking, and ongoing management — in alignment with Farmers' AI governance and responsible AI frameworks
Partner with Security, Architecture, and the AI Enablement Working Group to ensure all Copilot and agent deployments meet enterprise compliance, data classification, and governance standards
Drive the Copilot Community of Practice and Champion Network, enabling citizen developers and business users to maximize value from AI
Lead product management for the Power Platform Center of Excellence (COE), covering Power Apps, Power Automate, Power BI, Dataverse, and Copilot Studio
Define governance frameworks, onboarding standards, and best practices for citizen developers and professional developers across the enterprise
Oversee intake, approval, and lifecycle management for automation solutions, connectors, and agent configurations in alignment with Farmers' security and compliance requirements
Define, track, and report KPIs and success metrics for all AI and automation initiatives, including productivity uplift, labor reduction, cost savings, hours reclaimed, and FTE avoidance
Partner with Finance to validate and publish AI and automation savings in the enterprise savings tracker, ensuring business cases are tied to measurable outcomes
Produce executive-level dashboards, QBRs, and PI Planning updates that connect technology delivery to business value for senior leadership and the COO/CTO audience
Build measurement frameworks for Copilot adoption and utilization, including active user rates, feature engagement, and business outcome correlation
Design and execute change management and adoption strategies for AI and automation tools, including communication plans, training programs, enablement resources, and stakeholder engagement
Collaborate with HR, Communications, and business unit leaders to drive cultural readiness for AI adoption and build confidence among employees and people leaders
Champion responsible AI use across the organization, ensuring all stakeholders understand Farmers' AI guidelines, appropriate use cases, and governance expectations
Leverage the AI and Automation Champion Network and Communities of Practice to scale adoption and surface feedback from the field
Build and maintain trusted relationships with senior leaders across IT, Claims, Service Transformation, Finance, HR, Legal, and the AI Council
Serve as the primary product liaison between business stakeholders, engineering teams, architecture, and Microsoft account teams
Communicate product vision, roadmap status, risks, and dependencies with clarity and confidence to executive audiences.