Senior Product Manager, Booking Experience

OpenTable•San Francisco, CA

2d•Hybrid

About The Position

The booking funnel is the most important moment in the diner journey — the point where intent becomes a reservation. OpenTable is looking for a Senior Product Manager to own that experience across apps (iOS and Android) and web (desktop and mobile web), from high-intent search and discovery through restaurant profile and checkout. You'll set strategy against on-site conversion and cover yield, diagnose funnel friction with data, and ship experiences that are commercially sharp and genuinely delightful to use. This is a consumer product role that requires deep UI expertise and real technical depth: you'll work closely with engineers, designers, and data scientists on search, ranking, personalization, and checkout, and you'll be expected to debate UX, system design, and experiment design. The right candidate combines exceptional product sense and commercial instinct with the technical fluency to go deep with engineering.

Requirements

7+ years of product management experience owning consumer-facing B2C products (web and mobile) at scale.
Proven ownership of a conversion funnel or high-intent consumer journey (for example, search-to-book, browse-to-order, or checkout), with a metric you owned and moved
Experience with search, ranking, recommendations, or personalization as levers for conversion
Exceptional product sense: you have shipped user-facing experiences where you owned the UI/UX, the friction, and the conversion outcome, not just the roadmap
Technical and data fluency: you partner deeply with engineering on system design, data instrumentation, and experimentation; you can write a clear technical PRD; and you are comfortable with SQL or equivalent tools
Experience developing and executing product strategy, managing a roadmap, and leading end-to-end product development, including A/B testing and post-launch optimization
Experience leading cross-functional work with Engineering, Design, Data Science/Analytics, and Research
Bachelor's degree in a related field, or equivalent practical experience

Nice To Haves

Experience in a two-sided marketplace, travel, or local commerce environment
Ability to navigate complex trade-offs, manage competing priorities, and influence senior stakeholders

Responsibilities

Own the end-to-end conversion journey from diner intent to completed reservation, including search (list, map, and conversational), restaurant profile, checkout, and agentic booking.
Set the vision, strategy, and roadmap for on-site conversion and booking economics, and be accountable for the outcomes
Diagnose funnel drop-off with quantitative and qualitative insight, then ship experiments that improve conversion without degrading diner trust or booking quality
Translate ambiguous diner problems into clear product requirements, including edge cases, instrumentation, and technical trade-offs that engineering can build against
Partner with engineering, design, data science, and research on ranking, and personalization as conversion levers
Navigate trade-offs between diner experience, restaurant value, and revenue, and communicate those trade-offs clearly to senior leadership
Lead a cross-functional team to ship across web and mobile apps at global scale, including coordination with teams in other time zones

Benefits

Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Free lunch 2 days per week
health benefits
flexible spending account
retirement benefits
life insurance
paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
parental leave benefits
annual bonus
equity grant