Senior Product Manager, AI Voice Agent

Maven AGI•Boston, MA

1d•$175,000 - $220,000•Hybrid

About The Position

Maven AGI is an enterprise AI platform focused on customer service. Founded in July 2023 by executives from HubSpot, Google, and Stripe, Maven develops conversational AI agents for accurate, autonomous customer support at scale. The platform integrates systems, knowledge, and personalization without requiring costly system changes, aiming to free up human capital for complex tasks. The company is specifically addressing the inefficiencies in current enterprise customer support, which are slow, painful for customers, and expensive for companies, by leveraging Generative AI to provide better and cheaper support. The Voice modality is Maven's fastest-growing and most technically demanding product line. This role requires a Senior Product Manager to own the Voice agent end-to-end, focusing on real-time voice agent constraints such as latency, turn-taking, interruption handling, ASR accuracy, and context management. The Product Manager will be responsible for defining the product roadmap, managing integrations with telephony and contact-center systems, and driving enterprise voice deployments. This role includes a revenue target, direct accountability for the P&L, and contribution to broader product strategy.

Requirements

5-7+ years of product management experience.
Meaningful experience specifically on voice or telephony products (hard requirement).
Experience shipping real-time voice systems and understanding their constraints (audio pipelines, streaming ASR, TTS latency, endpointing, VAD, difference between legacy IVR and modern conversational voice agents).
Direct experience working with telephony platforms (e.g., Twilio, LiveKit, Vonage, or comparable).
Experience operating in both startups and scaled companies.
Ability to extract requirements from customer conversations and create PRDs.
Problem-solving skills with a focus on deciding what to build and why.
Enthusiasm for AI, LLMs, and autonomous agents.
Strong communication skills, capable of engaging with technical engineering teams and translating for enterprise stakeholders.

Nice To Haves

Contact-center experience (e.g., Genesys, Five9, NICE, Amazon Connect).

Responsibilities

Full product ownership of the Voice line: roadmap, PRDs, delivery, and revenue.
Manage telephony and contact-center integrations (SIP, PSTN, Twilio, LiveKit, Genesys, Five9, Amazon Connect, and others).
Make voice-specific product decisions regarding latency budgets, barge-in behavior, STT/TTS quality, conversation state, and handoff to human agents.
Engage directly with enterprise customers to gather requirements and translate them into detailed specifications for engineering.
Partner with Go-To-Market (GTM) teams to drive Voice adoption and revenue.
Manage prioritization tradeoffs within a multi-modal platform where Voice intersects with chat, email, and internal use cases.
Contribute to broader product strategy alongside leadership.