Group Product Manager, Voice Agent
About The Position
Maven AGI is an enterprise AI platform focused on customer service, aiming to provide accurate, autonomous support at scale. Founded by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that integrate fragmented systems and knowledge sources without requiring costly system changes. The company is addressing the current challenges in customer support, which are often slow, painful, and expensive, by leveraging Generative AI to deliver better and cheaper support solutions for both end-users and agents. The Voice product line is Maven's fastest-growing and most technically demanding area. This role is the top position within the Voice product organization, responsible for setting strategy, leading a team of Product Managers, and driving revenue for Voice. The Group Product Manager will be accountable for Voice's performance against its plan and its competitiveness in the enterprise contact-center market. Key technical considerations for real-time voice agents include latency, turn-taking, interruption handling, ASR accuracy, and context management. The role requires setting technical standards, hiring PMs to execute these standards, and managing the success of Voice product initiatives.
Requirements
- 8-12+ years of product management experience, with significant experience leading PM teams (hiring, coaching, and managing PMs).
- Deep voice or telephony domain expertise, including experience building and shipping real-time voice products and understanding constraints like audio pipelines, streaming ASR, TTS latency, endpointing, and VAD.
- Direct experience with telephony platforms (e.g., Twilio, LiveKit, Vonage) and contact-center systems (e.g., Genesys, Five9, NICE, Amazon Connect).
- Proven experience owning a P&L or revenue target, understanding the connection between product decisions, enterprise sales cycles, and defending plans.
- Experience scaling a product line from early traction through significant growth, making decisions on speed vs. durability under pressure.
- Ability to extract requirements from customer and executive conversations and translate them into strategy and specifications for a team.
- Fluency in AI, LLMs, and autonomous agents.
- Executive presence, capable of engaging with CTOs, selling to Fortune 500 buyers, and coaching junior PMs.
Nice To Haves
- Understanding the difference between legacy IVR and modern conversational voice agents.
Responsibilities
- Strategy and roadmap for the entire Voice product line, from real-time conversational agents to telephony infrastructure to contact-center integrations.
- P&L for Voice, with a revenue target that is owned and defended to the executive team.
- Hiring, developing, and managing a team of PMs across the Voice line, building the organization as the product scales.
- Managing enterprise customer relationships at the executive level, participating in significant deal decisions.
- Overseeing telephony and contact-center partnerships (SIP, PSTN, Twilio, LiveKit, Genesys, Five9, Amazon Connect, and expansion into new platforms).
- Defining and maintaining the technical bar for Voice, including latency budgets, barge-in behavior, STT/TTS quality, conversation state, and human handoff.
- Leading cross-functional collaboration with engineering, GTM, design, and customer success teams, as Voice impacts all parts of the company.
- Contributing to the overall product strategy for Maven's multi-modal platform alongside other product leaders.
Benefits
- Competitive total compensation including base salary, bonus, comprehensive benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
