Senior Product Manager, AI Trust & Safety

Spring Health•San Francisco, CA

4d•Hybrid

About The Position

The Senior Product Manager for AI Trust & Safety will own the roadmap and champion the standards to ensure AI experiences in Spring Health’s products are safe and trustworthy. You will shape the definition of 'safe and effective' AI by leading efforts in model evaluation, operational approval gates, and safety measurement, collaborating with engineering, data science, legal, and clinical stakeholders to implement this strategy. Reporting to the Senior Director of Product, Customer Value, this hybrid role is based at our San Francisco office (44 Montgomery), with 2-3 days per week in-office required.

Requirements

4+ years of product management experience, with a focus on ML/AI systems
Strong ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.
Experience defining goals and specs for model evaluation, red teaming, or risk mitigation
Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams
Demonstrated ability to take end-to-end ownership of complex problems and drive outcomes in high-velocity, ambiguous environments.

Nice To Haves

Prior experience in a data science role
Familiarity with human-in-the-loop evaluation pipelines or post-deployment model monitoring
Understanding of emerging AI regulatory frameworks (e.g., EU AI Act, U.S. HHS guidance)

Responsibilities

Own the roadmap for the AI Trust & Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform.
Define a strategy to leverage data to improve performance of AI systems
Shape and evangelize the standards for what “safe and effective AI” means in Spring Health’s context
Define operational approval gates for AI features before they’re deployed in production
Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety & trust

Benefits

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Competitive paid time off policies including vacation, sick leave and company holidays.
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure).
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.