Senior Product Manager – AI Platform & Integrations
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. As a Senior Product Manager, you will define and build the platform capabilities that power American Express's membership personalization platform. Your focus will be on the tools, integrations, gateways, and agentic capabilities that connect the platform’s intelligence to Amex’s digital ecosystem. You will play a key role in shaping how American Express leverages GenAI, Agentic Frameworks, and next generation platform architectures to deliver scalable, actionable customer experiences. This is a highly collaborative and cross-functional role, working closely with Engineering, Data Science, Business Development, and Got-to-Market partners. Success requires the ability to translate business opportunities into technical capabilities, align diverse stakeholders around a common vision, and drive execution across multiple teams and dependencies.
Requirements
- Ability to translate business opportunities into technical capabilities.
- Ability to align diverse stakeholders around a common vision.
- Ability to drive execution across multiple teams and dependencies.
Responsibilities
- Define and build the platform capabilities that power American Express's membership personalization platform.
- Focus on the tools, integrations, gateways, and agentic capabilities that connect the platform’s intelligence to Amex’s digital ecosystem.
- Shape how American Express leverages GenAI, Agentic Frameworks, and next generation platform architectures to deliver scalable, actionable customer experiences.
- Translate business opportunities into technical capabilities.
- Align diverse stakeholders around a common vision.
- Drive execution across multiple teams and dependencies.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
