Senior Product Manager, Agent Performance & Network

Questrade Financial Group•Toronto, ON

1d•CA$140,000 - CA$170,000•Hybrid

About The Position

Questrade Financial Group (QFG) is a diverse financial services organization that uses cutting-edge technology to help Canadians achieve financial success. They combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. This is a hybrid workplace that encourages creativity and curiosity. This role is for an existing vacancy at Zolo, a part of QFG. Senior Product Managers at Zolo are leaders and builders of mission-critical business areas. As the Senior PM, Agent Performance & Network, you are the architect of our "Elite Force." You are not just managing a system; you are re-engineering the professional standards for the real estate industry. The focus is on Network Optimization and Productivity, aiming to drive the highest possible efficiency from the agent force. Leveraging a partnership with a best-in-class, outsourced CRM, you will orchestrate a high-performance ecosystem where the agents are positioned for maximum success. You will also lead the strategic exploration of Agent Monetization, building the first generation of premium products and services that provide tangible value to professional partners. Reporting to the Group Product Manager, you will take full responsibility for the "Transaction" North Star, ensuring Zolo’s vast traffic is converted through a seamless, high-velocity engine.

Requirements

10+ years of Product Management experience, with a track record of success in high-growth marketplaces, Sales-Tech, or FinTech.
Mastery of Sales Efficiency: Proven experience managing large professional networks or sales forces using enterprise-grade CRM tools (e.g., Salesforce, HubSpot).
Advanced Analytical Skills: Proficient in SQL or data visualization tools; you must be able to independently extract insights and drive evidence-based decisions.
Commercial Acumen: Demonstrated experience in building monetization strategies or B2B professional services.
Outcome-Focused: A track record of moving lagging business metrics (revenue per head, conversion rates) rather than just shipping features.

Nice To Haves

Prioritize Quality over Volume: You believe a lean, elite team supported by world-class systems will always outperform an unoptimized mass network.
Think in Outcomes, Not Outputs: You measure your success by transaction growth and agent productivity.
Create Clarity through Documentation: You excel at writing concise, effective strategy papers and specifications that align cross-functional teams.
Are an Agent Advocate: You understand that for Zolo to win, our agents must win. You are passionate about setting them up for success.
Thrive in Fast-Paced Environments: You can confidently navigate the ambiguity of a new monetization frontier while maintaining a high quality bar.

Responsibilities

Build Agent Monetization Products: Lead the transition from a free lead-gen model to a value-driven professional suite, identifying and launching revenue-generating services that agents are eager to adopt.
Manage Network Health: Oversee the agent ecosystem day in and day out to ensure the "supply" is lean, high-performing, and achieving peak transaction velocity.
Execute Data-Driven Decisions: Conduct deep-dive analytics to identify performance bottlenecks. You will independently fetch your own reports and translate complex datasets into outcome-focused product strategies.
Expand the Partner Ecosystem: Manage the integration and performance of specialized 3rd-party boutique brokerages, ensuring they meet Zolo's rigorous standards for conversion and expertise.
Drive Operational Excellence: Master our best-in-class, outsourced CRM to drive agent discipline, streamline complex workflows, and ensure the platform acts as a total productivity multiplier.
Collaborate & Communicate: Partner with Operations, Strategy, and external vendors to turn business objectives into a crisp, actionable product roadmap.