Senior Product Implementation Specialist (Delivery Project Manager)

ForeFlight • Montreal, QC

44d • $131,000 - $171,000 • Hybrid

About The Position

Jeppesen ForeFlight Canada is seeking a customer-facing Senior Product
Implementation Specialist (Delivery Project Manager) reporting to the Senior
Manager of Implementation at our Montreal location.

As the selected candidate, you will successfully manage multiple customer
software implementation projects and programs across the Americas through
effective planning, scheduling and controlling, and mentor junior Project
Managers. Travel is expected, both between company offices globally, as well as
to various customer locations.

 Position Responsibilities:

      Project Management and Program Management: Applies project/program
management and customer guiding experience while learning and adapting to
Jeppesen’s best practices framework to deliver project goals.
      Schedule Management: Create and maintain project and program schedules
by identifying and monitoring: overall project timeline, project milestones,
tasks, deliverables, customer requirements, task dependencies, and critical
paths.
      Cross Functional Leadership: Provides leadership, direction and
integrates activities with other departments, Boeing and Jeppesen vendors,
and partners to ensure successful implementation and support. Facilitation,
roll out and continuous improvement of PM best practices and mentoring of
junior Project Managers
      Issue / Risk Management: Anticipates and identifies Risks and Issues
that may impact implementation and develops and implements mitigation and
corrective actions.
      Scope: Ensures projects remains focused on key objectives and goals.
Develop and manage expectations ensuring all applicable functional areas in
Boeing and Jeppesen are engaged on the project.
      Communication Management: Using a variety of media, clearly conveys
information and ideas to internal and external stakeholders in a manner that
engages the audience and helps them understand and retain the message.
      Change Management: Ensure proper change management procedures are
followed to ensure scope is managed and additional work is captured and
appropriately billed to customer.

This position is hybrid. This means that the selected candidate will be required
to perform some work onsite at one of the listed location options. This is at
the hiring team’s discretion and could potentially change in the future.

Requirements

• 10+ years related work experience or an equivalent combination of education and experience
• 7+ years project management experience
• 5+ years of customer / client facing experience
• Ability to travel 20-40% of the time
• Excellent verbal and written communications skills in English

Nice To Haves

• Experience managing complex technical software implementation projects to external customers
• Strong business acumen and relationship skills needed to build partnerships with customers, stakeholders, and peers.
• Aviation industry expertise, ideally in the area of crew management solutions
• Experience applying Scrum and Agile principles to improve project delivery
• Proficient with Microsoft Office applications, including MS Project; Primavera experience a plus
• Multilingualism is an asset (French, Spanish)

Responsibilities

• Project Management and Program Management: Applies project/program management and customer guiding experience while learning and adapting to Jeppesen’s best practices framework to deliver project goals.
• Schedule Management: Create and maintain project and program schedules by identifying and monitoring: overall project timeline, project milestones, tasks, deliverables, customer requirements, task dependencies, and critical paths.
• Cross Functional Leadership: Provides leadership, direction and integrates activities with other departments, Boeing and Jeppesen vendors, and partners to ensure successful implementation and support. Facilitation, roll out and continuous improvement of PM best practices and mentoring of junior Project Managers
• Issue / Risk Management: Anticipates and identifies Risks and Issues that may impact implementation and develops and implements mitigation and corrective actions.
• Scope: Ensures projects remains focused on key objectives and goals. Develop and manage expectations ensuring all applicable functional areas in Boeing and Jeppesen are engaged on the project.
• Communication Management: Using a variety of media, clearly conveys information and ideas to internal and external stakeholders in a manner that engages the audience and helps them understand and retain the message.
• Change Management: Ensure proper change management procedures are followed to ensure scope is managed and additional work is captured and appropriately billed to customer.

Benefits

• Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependents
• Employer paid life and AD&D insurance
• A health care spending account
• Short and long term disability insurance
• Virtual health
• Fitness reimbursement program
• DPSP and RRSP retirement plans
• 3 weeks of PTO for new hires
• Employee Assistance Program
• 2 days off to volunteer annually (effective in 2026)
• Employee referral program (effective in 2026)
• Flight rewards and flight stipend (effective in 2026)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed