Senior Implementation Project Manager

MEDEVOLVE INC • Little Rock, AR

4d • Remote

About The Position

MedEvolve’s Implementation team is seeking a Senior Implementation Project Manager to lead our most complex enterprise and mid-market client deployments. This is a senior-level role for an experienced implementation leader who can own end-to-end delivery of MedEvolve’s practice management system, RCM workflow automation, and analytics platform from contract execution through post–go-live optimization. You will serve as the primary client-facing leader during implementation, partnering with CFOs, practice administrators, IT teams, and billing directors while coordinating internally across Implementation, Integration, Engineering, Product, and Customer Success. Beyond delivery, you will help shape how MedEvolve implements — building scalable processes, mentoring junior project managers, and contributing to repeatable playbooks that reduce implementation cycle times and improve client outcomes. The ideal candidate thrives in healthcare technology environments, brings deep understanding of revenue cycle operations and practice management workflows, and has a proven track record managing complex, multi-stakeholder SaaS implementations in fast-paced, growth-oriented environments.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field (or equivalent work experience).
• 7+ years of project management experience, including SaaS implementations.
• 3+ years of experience with healthcare revenue cycle management operations.
• 2+ years of experience working with revenue cycle management technology.
• Proven track record managing complex, multi-stakeholder enterprise implementations on time and within scope.
• Strong understanding of practice management systems, billing workflows, and claims processing.
• Working knowledge of healthcare data standards (HL7, EDI, ERA/EFT).
• Comfortable working with SQL databases, APIs, and integration technologies.
• Excellent written and verbal communication skills, particularly for executive audiences.
• Demonstrated ability to manage 8–12 concurrent implementations effectively.
• Strong analytical, problem-solving, and decision-making capabilities; thrives in ambiguity.
• Willingness and ability to travel to client sites as needed (typically 2–4 times per year).

Nice To Haves

• Project Management Professional (PMP) certification.
• Previous experience leading practice management system conversions.
• Experience with HubSpot, Arrows, Asana or similar implementation / project management platforms.
• Familiarity with Azure-hosted databases and integration runtimes.
• Background in healthcare operations or business office consulting.
• Experience working with MSOs, group practices, or RCM service providers.
• Experience developing scalable implementation processes or methodologies.

Responsibilities

• Lead the full implementation lifecycle for enterprise and complex mid-market clients, from contract execution through go-live and post-implementation optimization.
• Develop and maintain detailed project plans, timelines, milestones, deliverables, and dependencies.
• Manage 8–12 concurrent implementations while maintaining high quality, on-time delivery, and client satisfaction.
• Proactively identify project risks and execute mitigation strategies, adjusting scope and timeline as needed.
• Serve as the primary point of contact and trusted advisor for clients during implementation and onboarding.
• Manage go-live activities including on-site support, issue escalation, stabilization, and smooth handoff to Customer Success.
• Build strong relationships with executive and operational stakeholders across clinical, financial, and IT teams.
• Conduct discovery sessions to document current workflows, system requirements, and integration specifications.
• Lead onboarding sessions, workflow reviews, and Super User / end user training across multiple departments and locations.
• Communicate effectively with executive audiences, translating technical requirements into operational workflows and business outcomes.
• Partner with Customer Success to align on client pain points, business goals, and success metrics that drive value realization.
• Coordinate technical requirements including database setup, data conversion, interface configuration, and system integration.
• Partner with Integration Engineers and Engineering teams on technical setup, testing, validation, and resolution of complex implementation challenges.
• Surface client feedback to Product teams and recommend product enhancements informed by field experience.
• Coordinate internal resources and facilitate alignment across Implementation, Sales, Support, and Customer Success.
• Identify inefficiencies, risks, and failure points in current implementation workflows and drive standardization.
• Contribute to repeatable implementation playbooks, templates, training materials, and best practices.
• Continuously evaluate opportunities to reduce implementation cycle times and improve client experience.
• Provide mentorship and coaching to Junior and entry-level Implementation Project Managers.
• Serve as an escalation point and subject matter expert for less experienced team members.
• Provide regular implementation status updates to leadership and stakeholders, including project health, risks, and remediation plans.
• Track key implementation metrics, timelines, risks, and resource utilization.
• Maintain thorough project documentation, including workflows, technical requirements, and client configurations.

Benefits

• Full health benefits package (medical, dental, vision).
• Flexible PTO
• Company laptop and necessary software tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior