ConvergeCONSUMER, Senior Product Forward Deployed Engineer (pFDE)_Products & Platforms
About The Position
ConvergeCONSUMER is a product-driven business combining consumer insights with prediction and optimization capabilities to help consumer-focused businesses improve decision-making and deliver personalized experiences that support growth, consumer loyalty, and profitability. It operates with the speed and agility of a startup within a large professional services firm. The Senior Product Forward Deployed Engineer works at the intersection of sales and delivery. The role builds trust with senior client stakeholders, leads hands-on implementation teams, and brings field learnings back to the product roadmap. The position owns enterprise product implementations from kickoff through go-live, supports engagement growth, and develops reusable approaches that make future deliveries more effective. Recruiting for this role ends on 11/29/2026.
Requirements
- Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience.
- At least 8 years of experience in client-facing technology consulting, professional services, or product delivery roles.
- Demonstrated experience leading small delivery teams and managing client engagements from scoping through go-live.
- Ability to travel 20–25% on average, based on the work and the clients and industries or sectors served.
- Must be legally authorized to work in the United States without employer sponsorship, now or at any time in the future.
- Comfort operating autonomously across sales-support and hands-on delivery work without close oversight.
- Strong executive presence and ability to build credibility quickly with senior client stakeholders.
- Ability to guide and unblock a small team under deadline pressure.
- Skill in translating between technical delivery realities and business or product priorities.
- Proactive communication, including surfacing risks and feedback early.
- Resourcefulness and an outcomes-oriented approach in ambiguous or evolving client environments.
- Genuine curiosity about the consumer industry and how the products create value for clients.
Nice To Haves
- Experience delivering technology engagements within the consumer, retail, or transportation/hospitality sectors.
- Experience contributing to business development activities such as client pitches, proposals, or product demonstrations.
Responsibilities
- Own end-to-end delivery of ConvergeCONSUMER product implementations for enterprise clients, from kickoff through go-live.
- Lead discovery and scoping conversations with client stakeholders to define engagement scope, timeline, and success criteria.
- Lead small delivery teams of engineers and consultants through the full lifecycle of a client implementation.
- Serve as the primary client-facing point of contact during delivery, managing scope, timeline, and risk, and escalating issues before they threaten outcomes.
- Partner with sales and account teams to identify opportunities to expand existing engagements or open new ones.
- Present product capabilities and live demonstrations to VP- and C-suite client stakeholders.
- Translate client feedback and product gaps into structured input for product management teams, distinguishing one-off delivery needs from core product enhancements.
- Develop reusable delivery playbooks, demo assets, and implementation patterns to accelerate future engagements.
- Coach and unblock junior FDEs and consultants, sharing delivery and client-management best practices.
Benefits
- Broad range of employee benefits.
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- Opportunities to build new skills, take on leadership opportunities, and grow through mentorship and formal development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
