Senior Product Documentation Specialist

Fiserv • King of Prussia, PA

1d

About The Position

Fiserv, a global leader in Fintech and payments, is seeking a Senior Product Documentation Specialist to lead documentation for their merchant services and payment acceptance products. This highly cross-functional role involves partnering with Product, Engineering, Support, and Integration Delivery to build and scale a documentation program. The specialist will enable developers, merchants, sales partners, and internal teams to successfully implement, troubleshoot, and support Fiserv's technology. The ideal candidate possesses strong technical fluency, the ability to quickly understand complex systems, and translate that understanding into clear, usable content. The role also involves advancing documentation strategy by advocating for and implementing modern AI-enabled documentation workflows to improve quality, consistency, and speed, while maintaining accuracy and governance. This position is crucial in shaping how customers, partners, and internal teams understand, integrate, and support Fiserv's payment solutions, with a focus on clarity, collaboration, practical innovation, and improving product adoption, reducing support friction, and elevating the developer experience.

Requirements

• Associate or bachelor’s degree required; equivalent work experience considered
• 5+ years’ experience in technical writing / product documentation (or related role), with developer-facing documentation as a primary focus
• Demonstrated ability to understand complex technical systems (APIs, SDKs, authentication, error handling, integrations) and communicate them clearly to different audiences
• Strong writing, editing, and information design skills; exceptional attention to detail
• Experience partnering with Engineering and Product to validate technical accuracy and influence outcomes
• Experience building or scaling documentation standards, templates, and reusable content patterns
• Strong user empathy and a customer-outcome mindset (developers, merchants, partners, internal enablement teams)
• Submit resume and writing sample(s) that demonstrate ability to create developer documentation, user guides, or in-app help content
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role

Responsibilities

• Own and evolve developer documentation end-to-end: Create and maintain API and SDK references, authentication/error guidance, sample requests/responses, Postman collections, and step-by-step integration guides for in-store and in-app payment solutions.
• Drive documentation strategy and information architecture: Establish standards for structure, templates, terminology, style, and content lifecycle management across products and audiences.
• Lead release communications for technical audiences: Produce clear internal and external release notes, upgrade guidance, and enablement materials that keep Support, Sales, and internal teams aligned and effective.
• Operate as a technical partner to Product and Engineering: Proactively gather requirements, validate technical accuracy, and influence product readiness by identifying documentation gaps, ambiguity, or integration friction early.
• Champion continuous improvement through measurement: Use feedback loops and available signals (support trends, integration issues, stakeholder input, doc usage) to prioritize and improve documentation outcomes.
• Stand up and advocate for AI-assisted documentation tooling: Evaluate and help implement AI tooling and workflows for tasks like content drafting, summarization, consistency checks, and taxonomy/metadata—aligned with quality controls and stakeholder needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees